Patton Avenue Pet Company- Downtown — Local services in Asheville

Hi my name is Chad. I have four beautiful kitties.

This review has been a long time coming and Deserved!

I came to Patton Ave Pet (DOWNTOWN) after becoming unhappy with another small/locally owned business that I have been loyal to since 2002. The staff and owner became increasingly unfriendly and I did not agree with their business practices.   So I went looking for a new place that carries the cat food that I get (a hard kibble from Italy and a variety of raw food). I found that Patton Avenue Pet had the products I was looking for. Jessica was one of the first to help me. She really helped me transition the cats to eating more variety of raw flavors and then to a fully raw diet. She shared her experiences with her cats and it gave me some ideas. I had some hiccups at the beginning with the raw. A couple of my cats were throwing it up and a couple were turning their nose up at it. Jess’s suggestions helped me get through these hiccups and helped me learn to be more creative with feeding.

I have been going to PAP for about three years now and I’ve got to know the whole staff.

Alyssa has been great! She has always been friendly and helpful! She rocks it out, making sure that I’m taking care of, when I place my 30 pound orders to get 10% off.

Dylan is awesome! Also very friendly and helpful! Rocks out taking orders to get the 10% off the 30 pounds purchase. I don’t know how she’s from Brooklyn, she’s so friendly lol!

Emma is pretty rad as well! She’s always friendly, and helpful, willing to jump in and load. I was surprised to find out that she was the manager with her being so active with the customers. Which I think is pretty cool!

Well, I have had no complaints since I’ve been at PAP, and if you know me, I’d have no problem saying. I can be critical or have high expectations. The owner has been willing to work with me on buying bulk, and I haven’t even met her.

The last thing I’ll say to sum up my experience. All the staff at PAP have been really friendly, outgoing and helpful! “Customer Service has been Stellar”. I like the down to earth atmosphere and customer service. I just recently went to the south and west location for the first time and the service was good. Not like DOWNTOWN!!!! I think the owners of PAP have something really going for them, with a high caliber of people working there. Growing up in businesses and also being in business for myself, exceptional customer service always stands out.

Thank you...

I have NEVER in my life been treated the way I just was at Patton Avenue Pet Company. I use to love shopping there and always paid more to keep my business local. Usually double the price. I purchased a defective harness for my puppy, exchanged it no problem for a New one. A few weeks later it rips in the exact same place! This is not a place a dog could even physically chew it. It's under her neck on her chest. I went to the Patton ave location and the girl agreed it was ripped, not chewed. But said the owner wouldn't let them exchange it. I'm not even asking for a refund, just a harness my dog can use. I asked to speak to her (on the phone) she wouldnt even let me get a word in. I asked her repeatedly to please let me speak my concern. Nope wouldn't happen! So I drove to the downtown location and was told she wouldn't be back today but they would call and see when she will be back. They "said" she didn't answer her phone. I said I'd wait until she called back to let them know when she will be in next. Well apparently they lied because she came back after they saw I wasn't leaving. I once again showed her the defective harness (the SECOND one) and she told me I was a liar and that I could go shop on chewy and that she wasn't giving me my money back or a new harness (which was all I wanted). She even asked why I came down there, that she wasn't helping me. She literally RIPPED the package out of my hand to show me the phone number to the company. I have never in my life seen such an unprofessional "business" owner. I use the term business very loosely. Me and my mom spend hundreds of dollars in her store a month and apparently $40 isn't worth keeping not one but two customers happy. When I told her that she responded with "I have lots of good customers" 🙄

Had she been nice to me and let me express my concerns I would've bought a new harness from her store and continued to shop there. But I refuse to be treated the way I was by anyone. And to top it off I was mocked on my way out by one of their male employees. If you sell a defective product, own up to it, admit a mistake and offer to fix it. Isn't that like business 101? I would highly suggest shopping elsewhere in case you...

Frustrated with my first experience here. Just switched my cat to wet food last week after she had surgery. Bought Weruva canned cat food because I was told by the store that it is guaranteed so if she doesn’t like it, I can bring it back for a refund/exchange even if it’s been opened. She didn’t like any of the different chicken flavors so I brought them back (4 opened, 13 unopened) to exchange for fish which she did like. I was sternly told ‘no we won’t exchange the opened ones, you must have misunderstood’. I didn’t want to waste any more of my morning since it clearly wasn’t up for discussion, so I said I’m confused because that’s not what I was told, but ok that’s fine I’ll just exchange the unopened ones. I got home and looked on their website and it clearly states they honor manufacturer guarantees and will refund opened food if it’s guaranteed by the manufacturer. The Weruva manufacturer guarantee states that empty cans can be returned to the place of purchase for a refund if your pet isn’t pleased. I went back again to show this to the same employees and asked for a refund on the 4 empty cans. I was met with ‘ya ok fine I mean we can do that for you this time but not in the future because our owner decides the policy.’ Well why is the owner stating a different policy than what’s on both their website and the manufacturers website? Why shouldn’t I shop somewhere else that honors guarantees like they say they will? It was time consuming and frustrating. I’m still giving 3 stars for the selection of products, convenient location, and the fact that it is a small independent local business; however, I’m not sure that I’ll...