Deja Vu Fashion Consignment, LLC — Local services in Ashland

I would absolutely not recommend to anyone. I came in today during consignment hours. I did try to find out info ahead of time, looking at the Instagram page and calling 3 times (with no answer) and finding no information other than consignment days/hours. Unfortunately, I couldn't find any 'rules' on their Instagram page and they don't have a formal website so I brought all of my items because most consignment shops will sort through and decide what they want. I drove 25 minutes with a small baby to the store, bringing with me 2 baskets of items. A bald older man was working the counter (I believe the owner). After carrying in my items and a small baby, I spoke to him. He was incredibly rude to me, telling me I had way too much stuff. He was incredibly disgusting, rude, and dismissive. I wasted my time, gas, and energy to be treated terribly. Nowhere are the consignment rules posted on the Google page, Instagram page, or their automatic voicemail. I have never heard of a consignment shop having an item limit amount, but fine then maybe make it public. Again, I would like to reiterate that I was never offered any sort of help by the owner despite being a very petite woman holding a baby and two baskets of clothes!!! Not sure how I was supposed to separate "20 items" while holding an infant??? He certainly could have offered to sort and take 20 items from me which is what all major consignment shops do! Instead he was rude and nasty. It's seriously hard enough as is to go anywhere with a small baby, plus gas money, time, and trying to carry baskets of clothes and a baby! I would not recommend this place to anyone unless you like being treated like garbage. Drove down the road to Avant Garb and they were kind and accommodating! A little compassion goes a long way especially as a small business....

I came to this store this morning with my three year old son, who has autism. He walked with me as I shopped, happily talking to me about his toy while I looked at clothes. The store just opened so there wasn’t anyone there. After only five minutes a man working there asked me to leave because my child was being too loud. I told him he has autism and this is how he communicates and speaks. He was not crying or whining at all, just talking to me at the same volume that any three year old does. The man was extremely rude and disrespectful, claiming we were bothering customers when really I think it was just bothering him. I told him you shouldn’t discriminate against any one or their family, especially a child doing absolutely nothing wrong. It’s not fair to punish me and my child because he feels uncomfortable around people with disabilities. I’ve been there many times with all three of my kids and never had any problems until today. Super disappointing and I won’t be shopping...

I’ve been a regular for 5 years until today. The close time on the door and website says they are open until 6 pm today. I rode my bicycle 6 miles and arrived at 5:58 pm. I was NOT welcomed to buy my 1 item I had already picked out yesterday,and could see it on the rack. I was told, “ we closed 1 minute ago.”(5:57pm) I asked if I could buy my item, “ no, it’s been a long day.” We all have long days! I won’t be shopping there anymore and will advise others of this unpleasant experience. I’ve been in customer service at a few major worldwide,well-respected companies for over 35 years. This is very poor customer service, especially for a local company that prides itself on being supported by the...