Northwest Pizza — Restaurant in Ashland

I actually really enjoy their food and have been a regular customer. However, customer service lately has been seriously lacking. I have to say I'm shocked and will never give my business to Northwest again. A couple weeks ago I ordered pizza that came extremely late and cold, even smooshed all to one side of the box and I let it go, figured it was a one time off. Then last night I tried to order and was met with a very rude person on the phone, attitude and huffing and puffing, her name was Carolina. Telling me it was too late to order then put me on hold without telling me and said "fine I'll take your order" what? So I declined. How are we as customers being talked to like this? I'm so confused. Again, I let it go. Then I tried to order again tonight. I figured I would order earlier online and avoid the rude employee from the previous night. My order was placed at 8:30, my card was charged, I got my kids to bed expecting my food to come soon. Then go to check minutes before it's supposed to arrive and my order was cancelled...? So I called to try and resolve the situation and again a very rude employee on the phone, I asked for the manager they said they would go get them. Then it was the same kid on the phone saying he was the manager?. How does that work? I asked when the owner would be in and he said "oh the owner is the one who cancelled your order, we can't make it" I get if you are busy but have more respect for people or just simply say we can't take anymore orders tonight, we apologize? I just can't believe how these employees spoke to me, not once said sorry for the confusion, so sorry we had to cancel that order ma'am, nothing. I will honestly never give my business to them again and will also share this with my local friends to discourage them from going there as well. Unbelievable and horrible...

We are fortunate in Ashland, that there are many establishments that offer great food and friendly service. Obviously some are better than others, but Morgan at Northwest Pizza brings something to his customers that I don't see much anymore.

Today he made me a pizza, which at the time of ordering, I didnt know wasn't offered for the lunch special. He didn't even flinch, just made it for me at the special price. (My lucky day I guess.) Then, I go back to work showing off the killer lunch deal they have at NWP. Being lunch time, my co-workers promptly call and try to order a similarly striking feast, but are told they cannot as that particular combination is not offered for lunch. Understanding, my coworker completes his order, and hangs up as we laugh at my lunch story which at this point appears to be a fallacy. This is where Morgan sets his business apart from the rest. In mid-laugh, my co-worker's phone rings. He hangs up and says "That was NW. They said they would go ahead and make it for me anyway".

Morgan didn't have to honor the mystery special when I ordered it. Nor did he have to call back to let my coworker know he would honor HIS request as well. This genuine responsibility to the pleasant experience of the customer is rare at best. Yes, the food is great, and I have rarely had anything but stellar service. But if you like to be around good, caring people, who work tirelessly to send you home full of smiles and pizza, please go visit Morgan and the crew at...

Update Tue Evening: "Entitlement". "The typical reviewer". Who wants to write a review or do business with any establishment that goes on a personal attack? You "matched" me? What is the "typical reviewer"? Someone that gives you an opportunity to be better but you internalize that as an attack? AND you openly admit that you wanted to ring me up for a 0.50 cent item! I asked for BASIC pizza items like crushed red pepper. Look! You notated EVERYTHING in your reply to include six plates (for an extra large). How cheap! 😅🤣

It's not my job to be anything but be a customer. I pay you money to provide an iconic experience. This reply says it all. Steer clear from this place, Ashland. They would rather be right than practice good business practices.

"Know your audience" before you speak. Know your audience before you attack your patrons publicly.

Sincerely, Typical Reviewer.

I paid you $46 for one pizza for pick-up (including a $5 tip and "pre-tipping" at that), and then you have the audacity to try to ring me up extra and "nickel and dime" your patrons for a "small side of pepperoncinis",

No thank you.

Your customer service was underwhelming, robotic, and lacking in both personable perception and personality. There are plenty of other pizza places in Ashland to spend $46 for one or more pizzas in which they are warm, personable, and thank their customers for their business. Even McDonald's thanks their customers for...