I actually really enjoy their food and have been a regular customer. However, customer service lately has been seriously lacking. I have to say I'm shocked and will never give my business to Northwest again. A couple weeks ago I ordered pizza that came extremely late and cold, even smooshed all to one side of the box and I let it go, figured it was a one time off. Then last night I tried to order and was met with a very rude person on the phone, attitude and huffing and puffing, her name was Carolina. Telling me it was too late to order then put me on hold without telling me and said "fine I'll take your order" what? So I declined. How are we as customers being talked to like this? I'm so confused. Again, I let it go. Then I tried to order again tonight. I figured I would order earlier online and avoid the rude employee from the previous night. My order was placed at 8:30, my card was charged, I got my kids to bed expecting my food to come soon. Then go to check minutes before it's supposed to arrive and my order was cancelled...? So I called to try and resolve the situation and again a very rude employee on the phone, I asked for the manager they said they would go get them. Then it was the same kid on the phone saying he was the manager?. How does that work? I asked when the owner would be in and he said "oh the owner is the one who cancelled your order, we can't make it" I get if you are busy but have more respect for people or just simply say we can't take anymore orders tonight, we apologize? I just can't believe how these employees spoke to me, not once said sorry for the confusion, so sorry we had to cancel that order ma'am, nothing. I will honestly never give my business to them again and will also share this with my local friends to discourage them from going there as well. Unbelievable and horrible customer service.