Aaron's Rent To Own — Local services in Ashtabula

My wife and I had a bedroom suite from these people a whole 2/3 years ago. The bed never was being fixed properly. Fast forward I had to call and ask once more out of the 4 times if someone was going to fix my things and actually fix it because nothing was ever being fixed they tell me my stuffs paid off. So they take it upon THEMSELVES to pay off our things and that was fine went local and found a bedroom suite that was perfect for us never broke once. Okay but now we’re in 2024 my wife found a furniture set that I was like you know maybe things can be better so I’m starting out this agreement in Madison with a woman named Robin and I’d give them my business anytime she was only having it delivered by them and that was okay. Now I’m being contacted by Ashtabulas Aaron’s though and told we can’t do business with you because of a previous problem as they’re talking about something they did to me this place isn’t the place to go. These people aren’t good business people none of the Ashtabula branch are good. They’ve all gave me problems they’ve all been rude to my wife and myself besides Rick. Rick is the only one that has been a genuine...

We ordered a ps4 tv bundle online. Got everything verified and approved. Todd even told us he was simply waiting for the products to be delivered to the store so they could deliver them to us. He said call back next Tuesday, Tuesday came and i called, no it's not on the truck,we should get it next Tuesday. That Tuesday comes and goes. I called yesterday to make my payment for Jan, (Yes It's late, i informed them it would be because our check is late from the attorney general's office doe to the holidays and the shut down) Rick told my husband he'd call him back cuz that isn't right we don't have the ps4 and tv yet. So no one calls me I call them only to be told Todd cancelled the order and didn't inform us, or refund us. Todd is trying "figure out" what to do because we have twomany products (2) and were late this month. How can you have an agreement but then be told to for weeks that it's coming and then they say oh sorry it's cancelled. That's no way to...

I have been with Aaron's in Ashtabula for many years. I don't want to use the word customer because it's more like FAMILY. Just got a new king bed and living room from them today. In past refrigerator and washer and dryer along with tv. They ALWAYS go above and beyond to help with any purchase and items are absolutely wonderful. They ALWAYS treat me like family. Thank you to the entire staff! I wouldn't go anywhere else! Two weeks later:. I would like to sincerely thank Todd- Monica- and Rick:. My family is going through a tremendous medical crises right now and their compassion and support means so much to us. I...