KFC — Restaurant in Ohio

Horrible is even too good to describe this KFC! We went through the drive thru at 8:53pm, mind you they don't close until 10:00pm. We ordered the $30 meal with one mashed potato, one mac and cheese, and one coleslaw which also comes with 4 biscuits and 4 cookies. We also ordered three of the new chicken sandwiches, two of them regular and one of them spicy.. They were out of biscuits for the meals. I asked if we could get something to substitute instead and they said we could only substitute for additional chocolate chip cookies. When I explained to them I was diabetic and what else could we substitute for, she said NOTHING! Finally they agreed to give us a small fry to replace the biscuits that they were out of. The fries were cold and when I let the lady know she didn't seem to care. When we arrived home and unpacked the food we only had one regular chicken sandwich and one spicy chicken sandwich. We were also missing our mac and cheese and the original 4 cookies that were supposed to come with the meal. In addition, the LARGE side items only had one serving scoop of mashed potatoes and coleslaw so they were basically SMALL sides in large containers and the chicken was hard and dry. I tried calling the restaurant for almost an hour and a half thinking someone would answer the phone or at least answer once the restaurant was closed and they were possibly in or around the office doing closing duties. Worst experience ever.. I would give 0 stars but that's not an option.. I will be calling...

Well all I can say is what happened to this place? I worked here growing up in highschool at this location and the biscuits we're nice light and fluffy literally the best you could ask for now they look and taste like they were made last week and reheated everyday for the customers who wanted them. The Chicken that's a whole other story, it used to be nice thick juicy Chicken now it's super thin and dried out just not the way I remember, and the soda machine sprays everywhere. On the plus side the service was great, very nice customer service and friendly and the food was served very quickly "I think it might have something to do with it being made in a week in advance" but that being said please fix this location cause I will not be back with food like this being served I work too hard to give my hard earned money for a food quality that I could have went to my local food pantry and got for free. Thank you for your time in reading this and have...

If you have been by KFC in the city of Ashtabula, you would really wonder how this KFC restaurant is able to pass a restaurant inspection and is still staying open? This KFC in the City of Ashtabula, in Ashtabula County, is the worst restaurant I've ever seen 😫. When you walk in or drive in, you say to yourself,how is this possible? The inside of the restaurant has dirt and filth everywhere, it not that it wasn't cleaned that day this is accumulative disgusting filth! And going thru the drive doesn't help,from the unkept yard and building ,to driving thru the potholes by the broken order intercom. Finally, I ended up at the drive-thru window that is kept open constantly , and the dirt and grease on the drive-thru hasn't been cleaned in a long time.The only hope you are grasping to is if the hot grease is clean.Makes a customer wonder if you can see all the glaring problems of cleanliness ,what about the things you...