D & M Custom Jewelers — Local services in Ashwaubenon

Today I stopped in at D&M to ask if they could repair a Brighton necklace for me... nothing expensive, but one I wear often. It needed a new jump ring. They repaired it on the spot... at no charge! Even though I hadn't planned to look for a wrap for my wedding ring today, I asked if they had some I could try while waiting for the necklace. As I was trying some, I noticed that my diamond was dirty and actually said so out loud. They promptly offered to check the stones and clean it. Very nice! As I was waiting for my ring, I picked up a jar of jewelry cleaner, planning to purchase it. The sales associate asked me if I needed a jar and gave it to me... again free of charge. I was astounded and pleased at the customer service I received today! I'll definitely go back to have them create my...

WISH THAT THERE WERE MORE THAN 5 STARS ONE COULD RATE WITH......These people are awesome !!! I took my sister's watch to a place that was recommended by a jewler on the East side of G Bay..... Well.... that guy tried to force the pin out of the band vs unscrewing it. Then wanted to charge above and beyond, bent the pin and also didn't replace the battery.

I searched the internet and found D & M - so I brought it in to them.....

WORDS CANNOT EXPRESS MY PLEASURE WITH THEM. They were not only accomodating but replaced the battery and also fixed the pin for the band while I waited.

I'm so pleased with them that they have a return customer for sure in my book.

KUDOS TO YOU D & M....KEEP UP THE GOOD...

Heard good things about D&M and boy was I wrong. I'm younger, not experienced with jewelry or prices. I was greeted by a man, who I told what I was looking for. I Initially thought I would be spending around 1k. Immediately after telling the gentleman this, he stopped caring about my service and clearly didnt want to help me. I wish he would have talked and explained to me different prices and what to expect. Instead i left frustrated and made my way to another much better local jewlery place and spent close to 3k. Terrible customer service overall and a...