Hampton Inn by Hilton Green Bay Stadium — Hotel in Ashwaubenon

I’ll be generous and give this hotel two stars. It would have gotten a full five star review had I not been berated and yelled at by a staff member during my stay. Yes, you read that right. So much for hospitality huh? Well, you won’t get it here.

This happened one morning recently when I went down for their complementary breakfast buffet. I was trying to show the attendant on duty that the juice dispenser was near empty as I was only getting water out of it. She ran over, shooed me out of the way and yelled at me for making a mess because the tray beneath it wasn’t a drain. OK, my bad….but was the yelling and screaming necessary? Especially in front of other guests? I even told her to please stop yelling and making a scene, in a very calm manner, but she just kept going on her little tirade before she walked away.

Another guest who saw it happen approached me after and said she got the same treatment from this attendant for not using the waffle machine properly. Other people said they also witnessed this attendant talking badly to children who were up at the breakfast bar using the equipment. I thought this was breakfast, not boot camp.

I was shocked. How can you all call yourselves a hotel if you hire people that talk this way to their customers?

I raised the issue to the manager on duty. She could tell I was agitated and empathized with me, and all she did was apologize for this woman’s actions and said she would talk to her. The other guest who spoke to me earlier also backed me up during this conversation with the manager and also expressed the mistreatment she got.

When I checked out later on that morning, all the manager said was “thank you for letting me know what happened.”

The manager was kind but she didn’t do anything to make me feel better about what happened. Ultimately, I left the hotel feeling very unsettled and uncomfortable about staying here. This is not an environment that should ever be created in a hotel, especially one of Hilton’s reputation.

I come to Green Bay often, as I’m a Wisconsin resident and I often attend events in or near the stadium. I was excited about them opening this budget-friendly hotel so close by. However, I will never stay here again as this incident left me with a bad taste. I’ll also tell everyone I travel with to avoid this hotel. I don’t say this lightly as I’m not someone who spends time critiquing a business. But the world needs to know exactly what kind of treatment they’ll get if they stay here. If I ever talked like this to any client I had in my current job, I’d be fired, and it would be completely warranted. It’s a wonder why people like this are permitted to work with the public, so it makes me very unhappy to know that Hilton employs nasty people like this.

Do yourselves a favor and don’t stay here, not unless you want to be bullied by a drill sergeant, er I mean...

I would only look at this location as a last option. They are a new location, so they're working out their processes, but from their cleaning services, front desk, and conflict resolution I won't find myself doing business here.

For everything I experienced, the best the GM and Hilton corporate could do was about $20 in Hilton points...not even a comp for 1/2 of a single night's stay

Check in: Attempted the check in at 3; room wasn't ready Returned at 8 to find room with bed sheets removed, pillows strewn about, and no towels I was then told they were sold out for the night Front desk attempted to make keys for a new room and couldn't. They gave me a MASTER KEY and had me run up there myself. Turns out the room was occupied and I found myself in an extremely uncomfortable/potentially unsafe situation disturbing other guests' night After being told there were no rooms available, they magically find a vacant king bed room.

Rooms: Again, my "ready room" was not in fact ready. For the rest of my stay, for a new hotel, many of the towels and bedding weren't exactly passing the eye test for cleanliness (see pictures)

Billing: Because of their poor processes, I was charged above my booked rate. I had to spend the days following my stay correcting the situation.

Plenty of better places and Hilton properties to spend your money in Green Bay if you...

Total failure. ||My partner and I were booked via Booking.com for a one night stay in a King Bed on Friday May 8. |We were downsized to 2 queen beds upon arrival.||The explanation was that Hilton had over booked the King rooms.Apparently it didn’t matter we had a PAID room. Nor that we don’t like queen beds. ||When asked at the front desk how our paid reservation was downsized it was with the explanation that the FOM and GM made that decision. In other words we came in the door through Booking.com. ||But the we were being “compensated” with a view of the stadium. Go to room 412|and look out the window and tell me what you see? I see a hundred yard of parking lots. ||The next morning we found no cream or sugar for coffee in the room. We went down for breakfast and the oatmeal bucket had one scoop left. At 9am. There was one kitchen person trying to to keep up but to no avail. ||Per usual protocol the FOM aka front office manager sent a text asking how was our stay. ||He said he hoped it would be 5 stars. I sent him a text back, Never heard from him as of this am. Tuesday. June 13. ||So he gets zero stars. ||I have reached out to the general manager. ||Let’s see what s/he says. ||Having been a Hilton Honors member for at least 2 decades it is apparent that Hilton has...