KAY Jewelers — Local services in Ashwaubenon

SAVE YOUR TIME AND MONEY AND BUY ELSEWHERE!! Earlier this month I bought a rope chain from Kay jeweler in Bay Park Square mall for my birthday later this month and the same day I purchased i noticed a break in chain and had to bring it back to the store where they told me it was not fixable and they will have to order a new one and have it sent to my house out of town and it would take 2-3 day , 4 days go buy and still didn't receive anything, by day 6 I called them and they said its still in the mail, 8 days later I got a call saying that my chain was ready to be picked up at the mall , so after work I had to drive to Green Bay to get it, then I had my new chain for 9 days and this morning when I was putting it on I noticed a break in it again simular to the break from the first one, so once again I had to go back to the mall to this time get a refund for the broken chain they sold me twice and the lady there was rude about the return and didn't even apologize for the inconvenience, when I originally purchased it I payed cash and they didn't have enough money at the store to pay me so she asked if I would take a check after agreeing she continued to ring it through and gave me my receipt then told me that it was getting sent in the mail and will be about a week...... so now my birthday is tomorrow and I don't have a chain or the over 800 dollars I spent on it to get one from a better jeweler. Now its back to the waiting game again. Very disappointing in the quality of their products and the staff . Definitely will not be returning, and highly recommend spending your...

Where do we begin with this? Let’s start back on May of 2017 where I purchased an engagement ring. Well everything seemed to go smoothly in the store until the bills started to show. Well apparently when you send a check in the mail with the STATEMENT it doesn’t get put into that statement. There’s problem #1. Problem #2 how does one go about fixing it? Well you see you call them and say you “MISAPPLIED” my payment, which I might add was a monthly basis I had to do this. I’m sure if I would have handed them a check personally they’d still misapply it. Then their banks switched which was problem #3. All the paper work needed for my current dispute it hard to gather for them, even though I supplied to them. And now problem #4 is that Kay jewelers has $400 of MY money floating around and when I contact them every person I talk to gives a different story on where the money is located. Every month Kay and Comeitity Bank get a call from me and yet the issues still are not figured out. So here they want me to send in the same paper work in that I gave them. Well clearly if they can’t handle a payment why wouldn’t it surprise me to see they can’t handle a dispute. I understand if it was one month but to be dealing with this issues from day one umm it’s getting old. If your reading this and are thinking about Kay Jewelers, all I can say is walk away and go somewhere else. I will admit the people on the phone at cometity are very nice. The people at the old bank that Kay used were very disrespectful in every...

BUYER BEWARE!!! Not only will the associates at the store lie to you, the products are poorly made. We purchased a mothers ring for Christmas as our mother was recently diagnosed with cancer. We went to the store to pick out a ring. We didn’t have the exact size ring but we were told it would be sized for FREE after it was made. After it arrived (late), we went to pick it up. When the ring arrived, we picked it up but told it would cost almost $200 to resize. After sitting on the phone with corporate for 2.5 hours in the store, we were told nothing could be done. We were also told since it was a custom ring, it could not be returned. Finally after speaking with corporate, I was advised the store manager (Megan Stepniewski) was completely WRONG! The item was not a “custom” piece. The item was personalized which can be returned. Not only was Megan completely disrespectful and rude but she wasted hours of our time. We were also PROMISED a call back from the district manager with 24 hours. It has been a week with no response. The representative we spoke with at corporate advised they lost a lot of business because of the Kay jewelers in Bay Park Square mall. PLEASE READ THE REVIEWS AS THE STORE HAS A 1.06 STAR RATING ON BBB. WHATEVER YOU DO, GO TO A REPUTABLE AND...