Geek Squad — Local services in Athens-Clarke County Unified Government

We bought a brand new IMac desktop computer over 18 Days ago and paid for the $179.99 for Best Buy Total membership- our account has been messed up since day one and after multiple contacts to Geek Squad support, each time being assured the problem has been fixed and to wait a few days, it is still incorrect. Apparently each time we have contacted them they have created a new account for us and now we have several accounts which need to be merged and they have failed to fix the issue. We can't use our membership until this is fixed and there's no way to reach anyone competent. If they are a tech-support and can't fix their own online issues for an account how are they going to fix an actual problem with my computer or any other device that I purchased there?? This has been the worst experience ever with no accountability no apology no response from anyone at Best Buy as to why this has not been corrected. Every time I call I get a different reason or answer as to why this account is wrong and the problem has only gotten worse! This is unacceptable! I am so sorry I actually purchased this and should've gone with AppleCare. And now I don't even know if it's too late because it's been beyond the time since I purchased the...

Would give 0 stars if it would let me. With that being said I visited this store to buy an iPhone, apparently I didn’t come early enough for the sales associates to do their job. I arrived at 6pm and was told that they don’t do “activations” after 6pm whatever that means. Well after talking with a manager he reluctantly agreed to “allow” (in his own words) me to purchase it. All the while he keeps mentioning the time and mind you they don’t close until 8pm and seemed way over staffed. He finally logs into the system and finally asks what phone I would like and tells another person to go and get it. Waited for about 30 minutes for her to finally get back up to The counter. Wrong carrier is what the manager tells her and she has to go back again. By the time she gets back up there and we get it all sorted out to start, it 7:45 and he says his computer won’t allow him to proceed…….. needless to say I was peeved and just plain out mad, I wouldn’t recommend going into this store if you actually want to buy anything as it seems you are more than a burden than a customer 0 out of 5 Won’t...

This has been the worst experience ever! DO NOT PURCHASE GEEK SQUAD services with your appliances. I would even go as far as to say do not purchase your washer or dryers from Best buy. I purchased a washer less than 4 years ago with Geek Squad protection. The washer started malfunctioning so I placed a service call. I was told the machine could not be fixed and would have to be exchanged. My original machine is a 4.2cu Whirlpool. After speaking with many agents (and being told different information on each call) I was told I would have to either a. pay more money b. settle for a Hotpoint, or take store credit. This defeats the whole purpose of a protection plan, if I wanted a cheaper brand, I would've purchased it originally. If I wanted a smaller washer I would have purchased one originally. Get your appliances from Lowes, the service is...