Goodwill Thrift Store & Donation Center — Local services in Athens-Clarke County Unified Government

Rude manager, rude employees. Here’s the story: My wife walked in at 1 to buy a matching set of black chairs. However, the chairs were separated and tagged and priced separately. One of them had the tag, and the other did not have the tag. First, there were 3 employees, all who were rude and disrespectful to her. When she asked an employee about the missing tag, they said someone probably just took the whole tag rather than the bottom and were holding onto it. Then they told her to come back in 2 hours to see if anyone bought them. She came back 2 hours, and the same story. Someone must have the tag and is still in the store. After this interaction, my wife said she felt very disrespected and felt like they weren’t listening because she was a woman. That’s when she called me to come in. When I got in, it had been 6 hours since she originally came in. When I asked, they said that someone was still walking around with the tag probably and that people spend all day in there. The manager was so RUDE. Then, I asked about the forms that are for hold. They show me a form for pickup and 3 day hold (which has a carbon copy) and I asked if anyone had the chairs on hold and they said they didn’t keep copies of it!! There’s a carbon copy!! Obviously, some employees are either confused or lying, no wonder when they have a manager like that. My guess is an employee probably wants them and they refuse to sell to anyone. My family has shopped at Goodwill for 20+ years, and never had a problem. They’ve even helped my mom for work, and everyone was always so helpful and nice. Now they have unhelpful employees and very very rude managers. I’ve never seen such a badly run store, even for a Goodwill. They never even mentioned an exception, price matching, or selling the both as a duo. They never offered to take our phone number, to help us, or find a solution. Customer service is a skill and it lacks in this store. Do better and either talk to the manager or create a...

After Christmas shopping at the mall my fiance and I went to goodwill. a week ago our home was broken into, vandalized and everything we own stolen, so we stopped here to get some winter clothing and other essentials. We are from out of town so we took an Uber. We had shopping bags and a personal bag bag with our laptop, personal documents, when we entered the store my fiance asked the front counter employees to hold our belongings and other bags from shopping. the girls took the bags put them in the office and closed the door. When we left we asked for.our things and they said we never gave them any bags to put up. I remember they insisted they didn't have our things and finally we called 911 for assistance and to request that they look at the video from the store. 911 officers arrived we provided them with our bank account information showing that bank account that was our bank card we showed them transactions on our bank account for the purchases that we made. Finally they told us that there was nothing that they could do and that we were criminally trespassed from Goodwill for 2 years. Are Uber driver has dash cam video of us exiting with our packages however Goodwill employees say there's no videos showing us even coming into the store. Officers on the scene pretty much how does we needed to leave and there was nothing that they could do. Other than the fact that I don't even understand why there are police officers working anymore because they never do anything about anything when it's really necessary and they should and what's the world coming to when Goodwill steals everything from people who just...

We love this goodwill, but lately the prices have gone up. I understand raising prices some, but this is laughable. Almost an entire row of shoes for $24.99 each….and they were all trashed. Go to Plato’s closet literally half a mile down the road and buy some for the same price that are in good condition and cleaned. It’s like they just guess on there prices and they don’t match the other goodwill in Athens at all. There’s no way whomever priced these actually believed they are worth that much (especially with the holes up Jordans smelling like straight up cigs).

Edit: So hear me out, maybe your shoes aren’t worth what you are charging? Went back again this week only to find more ripped and stained shoes for $11.99 and $24.99. I honestly don’t understand where these prices come from? Is it ebay? If so you obviously aren’t looking at the correct listings. You’re charging what Plato’s closet charges for shoes that aren’t complete trash, as well as they are clean. It’s mind blogging really. I understand the manager comments and says “yes, call if you have concerns”, I don’t have to call to for you to walk down the shoe isle and notice the shoes that were given to you for free, not cleaned, and smell aren’t worth $25-35. I mean come on. Seriously Plato’s closet is right near by just save yourself the trouble. It’s not just shoes either, so...