AutoZone Auto Parts — Local services in Athol

I didnt think brake pads could be such a pain in the _ _ _. Ordered front brake pads for for my Audi, I had ordered them on Sunday, they told me they would be in later that day, called later that day, was then told they would be in the next morning. Went into the store the next day to get something for our truck figuring they would also be in, still not in, was told it would be the next day. Called the next day, still not in, called the day after, still not in, was then told they must be coming FedEx, that they should be in 4 days after the purchase, called the next day, still not in. Didnt bother calling Friday. Called this morning, a real helpful Lady actually went to take an actual look around trying to figure out what was going on, and low and behold they were in and someone had stuck them on the shelf, and by my estimation may have been there for who knows how long. I will probably still use this store as it is the most convenient, but they need to get better at organization and communication,...

Because we don't live down the street (20 minutes away) we call ahead and I was told the parts we want are in stock. Drive there, and my bad for not paying attention because they give me a gasket for a Toyota 4 cylinder says it right on the front label and I own a Ford 460, requested a valve cover gasket 76 E250, she said Dodge, I said no Ford. When I get home I call and wait (again) on hold because they are short staffed. Explain my situation for the man to tell me it is NOT in stock. I said how frustrating, it's not like I live down the street. He tells me he lives in Post Falls and then hangs up on me. Really dude, your customer service blows and it just cost Autozone the hundreds of dollars that we used to spend at this Autozone location.

Thought I was frustrated before but now that I've had a moment to chill....I will simply spend my...

About 6 weeks ago as I was turning my Lexus off Hwy 95 into Athol, Idaho, the Low Oil Pressure light came on. Being adjacent to Auto Zone we went there, filled the engine oil, and turned on the engine to see oil hemorrhaging from the car. Two reps at Auto Zone went out of their way to help on that blustery day. We jointly concluded it was time to call AAA. It turned out that the problem was a hose failure. This was repaired with no further trouble. My wife and I were most appreciative of the concern displayed by the staff of the store. Thanks...