Rochell’s Diamonds & Pandora Jewelry — Local services in Atlanta

I brought my Rolex watch into Rocsell's jewelry store for repair during the first week of Feb 16. Everything was fine for about two weeks but the pin that they replaced fell out. I took it back to the store and told them that the repair was unsuccessful, The young man at the counter took my watch and put it in a envelope and told me that the repair guy would take care of it. I returned a few days later to pick my watch up but the same guy that i gave it to said that the repair guy must have put it some where and he could not find it, ( i think his name was Joe) he told me to come back in a few days, which i did only to find that they still couldn't find my watch. The manager AJ said they were going to check camera and find out what happened, then asked me to come back again. A few weeks went by with them calling me telling me that they were still working on it. I returned to the store on Mar 2nd and informed Aj that i had an engagement and needed my watch replaced asap.. They showed me a bunch used watches that were not Rolexes and tried to give me one as a replacement. Due to my engagement i agreed to take a stainless steel watch with what they said had 7 ct diamonds and sold for 12k. i took the watch that i got from them to another jeweler and was told that the watch was worth 1k, i called Rocsell's that day and told them what the other jeweler told me and they responded by telling that the other jeweler was lying and that it didn't matter anyway because i was only holding their watch for 2 weeks and they were indeed replacing my rolex. Aj then reassured me that he would find a watch just like mine and trade with me within two weeks. I contacted the store by phone then twice by visit on 3 different occasions from March through June 16 and i have yet to receive my replacement Rolex. I believe someone at the jeweler store stole my watch and tried to give me a cheap watch but i will be contacting a lawyer and the police to pursue criminal charges and...

Run! Sam sold my son a thin 100 dollars necklace with a 350 dollars charm for a gift to me, the necklace broke in 2 days luckily I was in the house so I take it back up to the store and explain, Sam tried to charge me to repair it like was he serious, after goin back when havin extra money to get a bigger necklace the lady then tried to get over on me again so now I gots to go back up here and speak with Sam, this costing me money I was planning on spending, did my son like that cause he don’t kno bout jewelry and wasting my time and gas. They would be good if they own up to the mess up and fix it instead of continuing to try to get over and...

Rochelle I am Very Very Unhappy With My Experience Here I Spent $1200 on a Charm That Later I Found Out It Was Only Worh $300 So They Profited Almost 400% Off Me This Is Not Being Honest How Do They Sleep at Night Not Only Did They Swindled Me But They Took Away From My Children As Well I Thought They Were Honest Man Was I In For The Surprise I'm Very Hurt & Disappointed With Rochelle in The West End Mall Please People Do Your Research Not Only With Them But Everyone...