Relish Salon — Local services in Atlanta

I called this salon on a Sunday. I'm not going to lie, I was desperate for something to be done to my hair, and nearly willing to pay anyone to do it. I called, after having called 5 other salons, with my sob story (of damaged, over processed hair, of life and identity crises and of desperation), a hope, and a prayer.

I COULD NOT HAVE ASKED FOR A BETTER EXPERIENCE.

The receptionist didn't make promises over the phone. In fact, she was hesitant to book me for a full session, but still eager to see that my needs were met. She was professional, knowledgeable, kind and patient. She booked me for a consultation and cut, saying that it would be the stylist who decided whether we could color my hair or not.

I drove from Sandy Springs to this well decorated, corner-dwelling, fantastic salon. The receptionist knew it was me and greeted me by name (I guess my desperation read for miles!). The immediate atmosphere was welcoming, warm and non-judgmental. I was offered coffee, snacks and a smile. I met Freddy who was prepared and waiting for me.

My hair was a wreck. It was over processed, damaged and poorly maintained due to my inability to afford the weekly glazing it would have taken to keep it up. Freddy didn't even flinch. There was no question as to whether we were going to achieve what I wanted today, but more of a question of how. He considered my hair a welcome challenge, and very expert hands spent 3 hours molding and crafting my mane into perfection.

The staff was so warm, helpful, and inviting that there wasn't a single moment I felt uncomfortable. Everyone was working busily, and yet cheerful and upbeat as they did. It was something you rarely see in ANY customer service industry. They offered to go ABOVE AND BEYOND for me, from running to grab me lunch, to moving furniture around so I was comfortable.

FREDDY WAS AMAZING. I'm so thankful that our schedules aligned. He was a master, both of his craft and of customer service.

I entered the salon feeling very dull, unkempt and disheartened. I left with a spring in my step, and a new-found determination to embrace my identity, no matter the color of my hair.

These people...

I called to see if they could squeeze me in in the next day or two. I should have realized when they said if you can be here in 30 minutes we have an opening. Donnie was nice enough however he forgot to put the the cape on me before he started cutting my hair, covering my clothes in hair. Luckily the manager noticed and came and told him he had made a mistake. I cut two inches off my hair and he stopped a sweep under him three times during the haircut. At one point he disappeared without saying anything to the bathroom for about 10 minutes. The poor experience aside he messed up my hair beyond belief. My hair two different lengths on each side of my head. Around my face I have pieces that won't go into a ponytail because he butchered it. I will let my seven-year-old cut my hair before I ever return to the salon, as there's no way she would do a worse job. There's no option of fixing my hair as I have to wait for it to grow out for...

Don't get fooled coz of good reviews.I WAS NAIVE ENOUGH. had an appointment with CoDY ,he acted as if he understood that I wanted a balayage on my brunette hair after showing him pictures and discussing. The result after 3 hours was my same hair color with little to no dimensions and his explanation to all that was this is what I wanted?? I went to him for recoloring my hair to the color it already has!! How absurd that is. TO MY SURPRISE THEY CHARGED ME EXTRA FOR SOMETHING HE DID?? LIKE WHAT? THEY TOLD ME IT TOOK HIM EXTRA PROCESSING?? TO DO WHAT??? MOREOVER,in the 4 hours which I spent over there, CODY wasn't too friendly neither anyone ASKED ME WATER? THIS PLACE IS RIDICULOUS. I HOPE THEY KNOW HOW TO ATLEAST ATLEAST CUT HAIR. BECAUSE COLORING IS NOT THEIR...