adidas Outlet Store Auburn Hills — Local services in Auburn Hills

Usually I am not the kind of person who will post a comment publicly to the internet about customer service, but my frustration has come to higher level after dealing with Adidas Canada. At the end of May I purchased a pair of Copa cleats from FE soccer store on Walker RD in Windsor Ontario. My son was impressed with look and comfort of the kangaroo leather which costed me $350. Unfortunately, the cleats ripped after 3 games and I called FE soccer about the warranty. They then directed me to Adidas, due to Adidas being the company the cleats are from and that the warranty covers. So, I proceeded with the directions and gave Adidas pictures of the shoes and sent them the old ripped cleats in order to receive a voucher to use towards the $350 dollar cleats, that only lasted 3 games. I received a voucher after 2 weeks, however EVERYTHING on the Adidas website is excluded from the voucher as well as this voucher cannot be used in store. However, when using this voucher, you can only purchase ONE item, and you cannot use any left-over money for other purchases, so money is being wasted. So, we ordered a new pair of soccer cleats for a lower price because my son needs soccer cleats for the rest of the soccer season. We placed the order in on July 31st, 2023 and was told it would be delivered 3 days later on August 3rd, 2023, however the cleats have not been shipped yet, and no one at Adidas customer service has a clue with what's going on with my order. I have requested to speak with the manager to get to the bottom of this issue and why my order is still not shipped, and every person I've spoken with has claimed that the manager "is very busy" and "does not have time". So now, in the end, we need to spend another $300 dollars on cleats for my son, as soccer cleats are not cheap these days, and after learning from my mistake of dealing with Adidas, I would like to just come and post my experience to bring awareness to the horrible customer service that...

This store return policy is joke. I wore shoes once and didn’t like it. Try to return it but store guys saying it’s dirty under the sole. Really is that joke 😀. Does these adidas guys want us to wear shoes on our head so it won’t be dirty under the sole. It’s just plain rip of guys .I told these guys then what is use of return policy? then you know there will some foolish lady will try to become smarter. .. what is that… saying call the customer service and return it. She also gave the customer number. Lady do you really think whole world is dumb… Don’t offer bogus return service to anybody. Just...

I had really bad experience with this store. Brought Shoes from this store. Wear it for one time and tried to return my shoes. I sincerely explained the problem i was facing with the pair of shoes. My foot hurting when i wear and run. I tried explaining the same. But the staff is so pathetic. They even not consider my request even though i told my concern. Infact I throw shoes in the store. Because no point in having the useless stuff at my home. Infact i travelled an hour to return the shoes and after that i got such a worst response from the staff. I will never go to this...