LOFT Outlet — Local services in Auburn Hills

I visited the store on July 1st around noon and was disappointed by the lack of customer service. From the moment I entered, I wasn’t acknowledged by any staff. Initially, I didn’t think much of it, but this continued throughout my visit, from the fitting room to the checkout area. It felt as though I was invisible. Ultimately, I decided to button up the item I intended to purchase and put it back. This experience was surprising, as I usually shop at Loft in the neighboring mall and have never encountered such poor service. I hope this was just an off day...

I personally like loft clothing but because of this Bad customer service and negligence ,I will never visit this store again , I purchased around 10 items from them but they packed only 9 items in my bag.Later when I noticed that I got only 9 items I called them for another item which I didn’t received ,they asked me to come all the way 50 miles again and show the receipt. and when I went there they didn’t even apologize me for this thing and I told them that my day was wasted coming again for this thing .I felt so bad ,i’ll never shop in this...

Highly disappointed in this store. Checked the website for their hours before driving 45 minutes. Arrived 2 hours before closing only to find the clerk in the process of closing early. Asked if she could kindly process a Christmas return and her response was "No, I just closed down the last register." When I explained how far away I lived she only shrugged her shoulders. Customer service earns and retains customers. Poor customer service loses them. I will not shop this...