Banana Republic Factory Store — Local services in Auburn

I visited the store today, and while completing my payment and gathering my items, my little dog started barking. I did my best to calm her, but she wouldn’t stop, so we hurried to leave the store as quickly as possible. Suddenly, Gina McCauley shouted at us "You need to leave immediately", even though she could see we were already trying to leave.

We quietly exited without saying a word because we understand that a barking dog can be disruptive. Later, I returned to the store and returned everything I had purchased. The other customer service representatives were empathetic and acknowledged that I was treated poorly, as though I had committed a crime in the store. One kind representative even offered me a discount for my next visit, but I declined, explaining that money can’t fix everything and that I wouldn’t be coming back.

She also asked if I wanted to speak with Gina, but I declined, as I didn’t see the value in engaging with someone who lacked basic courtesy. Gina’s behavior was not only unprofessional but also discriminatory, as she failed to provide assistance when it was most needed. Had she handled the situation appropriately, she could have politely asked us to leave or kindly inquired if we needed help. For instance, she could have offered to assist by helping us pack our items or carry them while we worked to calm our dog.

We came to the store to support local business. We deserve to be treated with respect and understanding in all...

Terrible policy. I bought a pair of pants, went home, and put them on to go outside. But after looking in the mirror again, I realized they were too long. So I went back to return them and exchange them for a slightly shorter pair. But they started telling me they couldn't do that because the pants had no tag and had developed wrinkles and pilling.

Despite my assurances that I hadn’t worn them, they kept saying they couldn’t process the exchange. My question is: if pilling appears just from me standing in front of a mirror, what will happen when I wash...

Came in last week. Poor customer service, tried making return the manager said i don't get money back because i was a day late from return policy only store credit. Fitting rooms messy and there only one girl worker at register with a long line. Seems like they do not care for customers. Managers in one corner behind register talking. Not very knowing about suits when ask about the material they made of. Also lady worker walking around store giving coupons talk to much...