Old Navy Outlet — Local services in Auburn

Bad customer experience at Old Navy. My wife is the one that always shop at the Old Navy Outlet in Auburn, today I decided to go with her as we were spending some time together. My issue is not with the company but the employees. My experience their was one with mixed feelings. As my wife was standing in line waiting to be checked out and I waited at the other end I noticed one cashier walking back and forth while two other cashiers where assisting customers. So I watched in disbelief not wanting to believe what I was seeing or what I was thinking. Finally my wife was called next by another cashier and as soon as she was called the other cashier just stood at her register then proceeded to call the next customer in line now my wife is African American and I am a mixed Caucasian male. After seeing this I joined my wife at the register and asked what just happened it seemed like she didn't want to help you? And she just said "you know I felt that same way an thought it was just me".

So now we are checking out and I notice that the cashier handling my wife's purchase over charged her by double scanning an item. So I brung it to his attention by saying I seen what you just done, the look on his face was one of " like damn im caught" . Now mind you I was already feeling a little perturbed by the first incident now this, so my wife swiped her card and said wait it does say on the screen at the bottom 8 items when she only had 7, so he said we will go through the transactions in a minute cause it had already began to process her debit card. The cashier tried to act dumbed founded as if he didn't know what was going on. I repeated again you know what you just done and I seen you and you were not going to even correct the mistake you've made? I was just beyond mad cause of the whole experience and threw the clothes at him and told my wife to leave we don't have to deal with people that are like this, but she stayed patient and calm through the whole ordeal. I had to walk away to cool down cause I just couldn't believe our experience there.

As my wife stayed at the counter the cashier had to find the items to scan for the refund and tried to add some items that where not the ones on my wife's purchase she informed him that the items he retrieved behind him where not all the correct items, the cashier then found the correct items with my wife's help then said he couldn't fine the item he had scanned twice, my wife said, "I don't see how it has to be on there". They went through scanning the items 3 times then finally he says oh here it is. My wife made sure the full transaction was canceled and the funds where refunded back to her card. When we got home she called and asked for the district managers phone number as well as the corporate offices for their complaint department. She ended up holding for about 4 mins and then a general manager came on the line, asking what was the issue she explained the whole ordeal then was given a number to 800-old-navy. Finally, my wife called them just so they could have documentation of whats going on at the Old Navy at the Now Outlet Collection. What I would like to do is first warn customers to pay attention to whats going on with purchasing items cause you never know how long this employee has been doing this. This could be an isolated incident but then again I just don't think so. My wife informed the general manager at the store and the customer service rep that they need to review there cameras to see the entire incident. I really hope they review those cameras to see how she was treated, and our overall...

had a really disappointing experience at the Old Navy Outlet. I asked directly if there were any discounts available, and was told flat-out "no." But when checked online later, the exact same item was priced over $33 less than what was charged in-store. That's not just a small discrepancy-it's a huge difference, and it felt like was deliberately misled.

I understand outlet stores sometimes have different pricing, but this wasn't a matter of policy-it was a matter of honesty. The staff gave me inaccurate information, and walked away feeling duped. If you value transparend and fair pricing, l'd recommend shopping elsewhere or double-checking online before buying anything in-store. Very shady and...

I normally like this store okay, though Old Navy is always a bit overpriced in my opinion. But the last time I went in I found several things I loved, spent a long time trying them on and picking them out, and all were labeled as on sale. But when I got to the front none of them were actually on sale. The signs were right on the shelf or hanging from the rack with no specifications about it only applying to a certain brand or something. But I ended up not being able to afford any of the items I'd found and loved because they were at full price! It was a big disappointment, especially since I needed one of the shirts for work. So this store has some major false...