Bud Clary Auburn Chrysler Dodge Jeep Ram — Local services in Auburn

I had written a 5 star review for Bud Clary last year but I was mistaken and I hope I haven’t led other people here. I encourage anyone to go to any other dealership and save yourself the headache. Whatever doubts/fears you have about buying a car, they will ensure that those come to life. From the beginning, Last year June 2024 I flew into Seattle in order to purchase a Mercedes. I talked with the salesperson for a few days and finalized the deal, they continued to ensure me everything was fine with the car. After arriving and I found the car had a HUGE crack in the windshield and I felt second hand embarrassment due to the fact the dealership put the “2016” sticker right in the middle of the crack, clearly trying to hide its full size. After finishing up the paperwork with the dealership I was told the car would be good under Washington registration for 1 year after purchase (not true) and I was given a smog paper of some kind and told I wouldn’t have to worry about the smog portion (also wrong). I would end up paying for both out of pocket in California. I was then surprised with the offer to buy a warranty, this wasn’t discussed at all during the time leading up to me flying out, I reluctantly paid an additional $2700 as I was told if I didn’t purchase the warranty immediately I wouldn’t be able to purchase it at a later time. The car I bought was a convertible and I figured better safe than sorry. The manager at the time (wont name) assured me the convertible top and all electronics would be covered under the warranty and I figured with a convertible it was worth it. When I had trouble with the top and took it to Mercedes service center they said the warranty doesnt cover the top and it would cost $7000 to fix. After I signed the paperwork I drove off to CA. Fast forward 4 months and I still hadn’t received ANYTHING regarding my registration, license plates, and even the bank paperwork was not completed yet. Technically the deal wasn’t even done yet. This caused so much of a headache it’s not even funny. I accrued over $2000 in parking tickets and had my car towed due to not having a license plate and my entire area requiring special permits to park there during certain hours…but I couldn’t get those license plates or registration because the dealership dropped the ball. Mind you I had to re-sign all the paperwork that I initially signed on June 10th 3 additional times between June and September. In September the deal was funded, now I had to work on the registration. At this point the dealership had already become unresponsive and would often defer me to the loan provider in order to inquire about my paperwork. I have messages from the bank where they say the dealer is responsible for the papers and they have no idea why the dealer would continue to say they don’t handle registration. During this time I brought up my dissatisfaction at the fact that it felt like the dealer continued to say and do whatever it took to get me into the car, and once that happened the service went from 5 star, to my worst nightmare. Before the 4th time of signing my deal paperwork in September I brought up how the service had been unacceptable, there were multiple week periods when I wouldn’t hear anything regarding my papers and I continued to rack up more tickets and fees and I wouldnt hear from them unless I barraged them with texts and phone calls before finally being responded to. Within a week the manager came back to me and said that they’ve spoken with their corporate office and they would cover the costs of the tickets I incurred due to their negligence and I agreed to sign the final papers. I was going to let the service go because I appreciated the effort to correct their wrongs. Fast forward to today April 2025, and I still haven’t received the promised reimbursement, and I just got my license plate in February, that’s right I bought the car in June and got my plates in February. Now I’ve got to try to get the money in court because the dealer acts like they have no idea about the reimbursement… worst...

I brought my van to Bud Clary Dodge for a transmission concern and let them know i had just had it looked at and diagnosed if he needed that information, and that it was under an extended anwarranty. The person assigned to me called me later to ask for a copy of the diagnosis and confirm warranty information. Then he let me know he would work on it and keep me informed. This was October 30 almost two months ago now. After a couple weeks I felt increasingly concerned because I asked for the diagnosis and an estimate, leaving several messages and calls to reach out. I explained that a written estimate could be a necessity just to search for possible help from an organization, in case their was any issue with coverage. He never responded to provide that information, so I went in person and asked and he produced it at that time. I explained my situation following up with him about any news from the warranty company. He said that he had to provide them photos and documentation of the tranmission showing metal shavings and that he's done everything he could to provide them what they asked for. I asked if he might follow up because I am the head of household at home with 4 kids, some with medical needs and my youngest child who just starting a pre apprentice program. He didn't seem that concerned so I shared more details. My daughter has to have regular medical appointments for her brain tumor and my other son has several medical apts required for medication and stability. I am doing my best but cannot afford to pay for a rental if he forsees it takes very much longer, but if it is the warranty company I'll also follow up with them to see about any delays.

At that time he said again he's doing what he needed to and as soon as Dodge has a loaner vehicle returned he confirmed he would be able to get me one, as stated a text prior. He also said he would call the warranty place that day to check on the status.

On Friday November 22 I got a call from the service manager who let me know they were waiting for a release of interest but had not had any communication the release had happened and he wanted to see what i wanted to do. I let him know i had no idea a release of interest was what they were waiting on and if i had known i would've went to Sunset in person if i knew that held anything up. He recommended it get them to release it and just let him know so they can move forward. He said the original service person explained he could not get a response from Sunset. The mgr said he'd follow up and be sure I would get one and that he's sorry I didn't know about this, that he told the service person to let me know what was going on prior to this week. I found out that service person originally working with me this whole time, was no longer there as of this week. Sunset had no record of anyone calling out any messages from Dodge but called the warranty company on the spot to ensure the release of interest was completed. The warranty co. Let me know not only was there never any photos of my vehicle sent, there was NOT EVEN A CLAIM YET. I followed up with the service manager to let him know they released interest and Sunset, nor Warranty co. Had been contacted by any Dodge worker. He ensured me by Monday he would follow up to get all things started and update me. I called early the following week. I was just beginning to have hope. The service manager really seemed to show concern but to my regret i was informed the manager helping me was also no longer working there and several people walked out. I let her know the my family is facing terrible hardship. Without a vehicle i do not have the capacity to support my kids medical needs and due to the rental cost and time my van has been here there's no savings left. This van is our livelihood and survival. She also confirmed loaners would not be available again. I wrote to the BBB and they had no response. It's Dec. 19. No one will return any calls. My van is there and my family and I are devistated....

April 29th I dropped my truck off for oil leak check again. This was the second time I brought my truck in for the same issue of an oil leak on the front of my engine. First time it was mis-diagnosed as a fuel leak. I don't drive the truck everyday so it took me some time to get some mileage on it to verify if leak was still there or not. By the time I got it back into the dealership again for the same oil leak as the prior visit, I was informed my factory Cummins engine warranty expired the day prior to me dropping it off. I informed the service advisor Emmanuel that I had a lifetime power train warranty from the dealership I originally bought my truck from and even told him the dealer name. I said I would look for the paperwork when I got home. I couldn't find it other than a piece of paper the dealer provided saying I had a warrant. I informed Emmanuel that I couldn't find it and that I possibly placed it in the glove box of my truck that was now at his shop. I said he was free to look in there for it. Ivshould note, after picking up my truck, I found said warranty paperwork in my glove box. I got an email explaining services they recommended along with the fix for the oil leak. I declined all services and just said I wanted the oil leak fixed. Some services I had already performed myself prior to bringing it to them. I asked if any word on the warranty coverage and that I would go to the dealer I bought from for a copy. He informed me that he was submitting that info over that day and that he had what he needed, but I could still go down there to get a copy for myself. This was all on April 30th. May 5th, I asked where things were on my truck and any info on warranty coverage. May 6th He said parts had arrived and he would try to have it done by the end of the week, but could carryover into the following week. No response to warranty question. I asked again if heard anything back on warranty coverage. No response. May 12th, checking for status. No response. Mary 13th, checking for status and said I was getting a bit irritated on the lack of communication. May 14th, finally got a response. Heard back later that day that it wouldn't be ready by the end of that week but anticipated having it done by Monday the following week. I explained I was not happy with this as I needed my truck back in time to pack for the memorial day weekend. May 19th, I asked if it works be done that day as stated prior. Heard back it was taking longer than expected and should be ready midday on Tuesday. May 20th I asked for status and if it would be completed. Was told tech was still working on it but still on time for today. Told him what time I was off work and that I needed 30 min to get there before service closed for picking it. Was told kro me updated. Never heard from him the rest of the day. Even messaged twice in the 20th after the will keep you updated message from him. May 21st, I get a call to tell me if is finished. After getting sticker shock for the cost, I asked what about the warrant. He told me it was declined. Wasn't happy. Left work, went home to call an Uber to get a ride. I show him the copy of the warranty I got from the dealer and asked if that is whom he contacted. Said he'd never seen that before. I asked what warranty did you try to use, thinking all this time he had actually found my warranty paperwork in my glove box based on his statement that he had what he needed and was submitting it on April 30th. To make a long story short, he then tried to submit a warranty claim with the correct company now after the work was completed. Of course they ended up denying it because they couldn't send someone out to investigate for that large of claim with the work already completed. Lesson learned to never do business with Bud Clary Auburn for service or anything else...