Jimelle Flooring — Local services in Auburn

Unfortunately my experience with Jimelle Flooring was not great. Back in 2014 when I was shopping for flooring I found a style I loved that was outside of Auburn. Since I always find it important to support my own community and shop local when I can - I took the sample to Jimelle asking if they could get me the same thing which they said no problem, ordered the floor, and had it installed. After the install I started noticing my vinyl was starting to come apart in various rooms it was installed in. I contacted Jimelle who informed me the manufacture actually changed their install instructions 30 days after my install was completed. So instead of correcting the install per the updated instructions they contacted the manufacture who said going back and gluing down the perimeter should take care of it. Unfortunately that did not, as I currently have 27 sections of my flooring coming apart.

To be fair it has been some time since my floor was installed - even though this has been going on for a couple years now. So I decided to give Jimelle a call to talk through and see if we could find a resolution, and they sent one of their seasoned techs to take a look. Within 2 seconds of looking at my floor he could tell it was not installed right. He said my floor was installed as a floating floor when my vinyl did not have any tongue and grooves to hold the vinyl together. Based on what Jimelle it telling me today my vinyl is a non-slip and does not need that. However with 27 sections out of place something sounds off.

I do understand things like this can happen, and that is not my issue with Jimelle. My issue with Jimelle is they would not even work with me to find a resolution. Instead they just called back with the stock answer "sorry this is a manufacture issue not an install issue, and your 1 year warranty is over". I did push back on that because the floor itself is fine - it was the way it was installed that was the issue. However their response was " we followed the directions". It just disappoints me that they are not willing to take ownership of what happened - especially with the history knowing the install instructions were changed 30 days after my floors were installed. Had they gone back when this was under warranty and used the updated instructions vs the bandaid they worked out - I would not be sitting here 2600 dollars later with 27 sections of my floor out of place. I even went a step further saying I would be willing to cover half of the cost to fix this, but they said "sorry this is your problem, and if you had gotten it from the store out of Auburn they would not help you either”.

So I just want to say thank you Jimelle, I appreciate the great customer service and value you have in your customers. It’s too bad you couldn’t be bothered to even try and work something out knowing this was no fault of mine. I understand you followed the instructions at the time, but I also paid you for a service that should have been...

Jimelle Flooring is a family-owned business that truly lives up to its reputation. Jarrod Phillips, the owner, offers exceptional quality products and services at fair and competitive pricing. This is also a veteran-friendly business—Jarrod is currently serving our country as active military, so we especially encourage fellow veterans to support this outstanding family and their work.

We recently had the pleasure of working with Jimelle Flooring on a flooring project at American Legion Post 97 in Auburn, and the experience was outstanding from start to finish.

From the very beginning, their communication was top-notch—clear, consistent, and always courteous. They were incredibly flexible with our operating hours, ensuring that the work was done with minimal disruption to our daily business. Every step of the process was well explained, and we felt fully supported throughout.

A special shoutout to Master Installer Gary Wolf and his sons, who completed the installation with absolute professionalism. They were polite, knowledgeable, and more than willing to answer our questions along the way. Their attention to detail and pride in their work truly showed.

The results speak for themselves—the entire membership of the Post is thrilled with the new flooring. It has rejuvenated the space beyond our expectations and brought a fresh, clean look to our building that we’re all proud of.

We wholeheartedly recommend Jimelle Flooring to anyone looking for quality work, excellent service, and a company with values you can stand behind.

Will Teague, 2nd Vice Commander American Legion Post...

We couldn't be happier with our experience with Jimelle Flooring! From start to finish, everything was handled with the utmost professionalism, care, and attention to detail.

A huge shoutout to Jen, our amazing consultant, who came out personally to walk us through the entire process. She was knowledgeable, friendly, and truly took the time to understand what we wanted. Jens made everything feel easy and seamless. She set everything up perfectly and made sure we felt confident and excited about our flooring choices.

And then came Joe, our installer, and what an incredible job he did! His craftsmanship is absolutely top-notch. The installation was flawless, done on time, and with such precision. Joe clearly takes great pride in his work, and it shows in every square foot of our beautiful new floors.

We can’t recommend Jimelle Flooring enough! Between Jen's excellent customer service and Joe’s expert installation, this experience has been nothing short of amazing. If you're thinking about new floors, this is the team you want.

Thank you again to everyone at Jimelle—our home...