Staples — Local services in Augusta

This morning I called Staples to see if they could print three pages on card stock for me. I asked if I needed to send it or if I could arrive with my laptop. The person who answered the phone put me on hold to ask, and I was told to come up there and I would be able to just print it at the print services desk. I drove to the store, waited in line just to be told that I needed to send it by email and then pick it up later. I explained that I called and got a different answer and asked if they had a timeframe so I could determine whether to stick around local or go home. I got a rude "sometime before 6 oclock probably". I took the card and went to go check out with the other items purchased. I explained the situation to the cashier, and she was very pleasant and said she would get someone to assist me. I decided not to check out in the event that they would print the three pages due to the situation. The manager came over and was very rude. He said no I can't just skip the line. I told him that I was told differently when I called and I didn't understand how something like this could happen and that surely there is a way to better communicate the truth to customers. He said I should have asked for print services when I called. I stated that when I called the woman I spoke with put me on hold to ask print services and that it appears there is a breakdown in their process. He was openly angry at this point and semi-going off on me about how he is down 30% people and other poor and angry excuses for my bad experience. I told him that I would not be purchasing my merchandise or giving them any of my business. I went in the parking lot and found another print shop which was alphagraphics and stopped by there on the way home. Although they were not able to print my 3 pages in the moment at the time they were extremely nice and apologetic (though they had no reason to be) and asked if they could help me, gave me timing, and asked if that would work for me. With online shopping readily available, people go in store for services and customer service- which were very poor at this store. The price at the other place was comparable, though I would have paid extra for the pleasant customer service. I do not recommend wasting your time trying to do anything or calling here (they wasted about an...

Went a few weeks back and will never return. Came in to buy some chairs for our new house. I waited in the chair area till I saw an employee. Never saw one.

Went to the front, there's 1 guy standing at the door who tells me he doesn't know who can help me get chairs and gets frustrated that I even asked.

They then watch me pull out a couple hundred pounds of chairs having to climb on other chairs to get to them and have to drag them to the front myself without even a "hey, do you need some help?".

Then I was told the registers are closed so go to photo. I drag everything to the photo section where the 2 employees just look at me then go about playing with their phones. I stand there to the point where I almost walked out and the guy by the door comes over and gets on a register and calls me over. Rather than a "sorry that were understaffed and refuse to do our jobs" he asked 12 times. 12, to buy their worthless insurance for the chairs. The chairs that have 7 year unlimited warranties through the manufacturer. When I kept refusing, he kept trying to guilt me into buying it. Finally after paying close to $1000 on office chairs, I get to drag them out to my car 1 by one while the employees stared at me like I just killed their dog. Just, don't. The shear laziness.

I can see reading the other reviews that the same guy likes to give everyone attitudes and never do his job.

The only reason I didn't just walk out was because only staples has the exact model we've used for years. But I've since found another source.

Would have been super hilarious if I would have been hurt doing your employees job, huh? Imagine that negligence lawsuit. Falling or having something fall on me while trying to make a purchase? This honestly just shows the management on this location just doesn't give a damn.

You need to hire actual employees and not...

I walked in to buy a laptop. I knew the exact one I wanted so I went straight to area and made sure it was there. The laptops are directly in front of the registers so I could see there were 2 cashiers with backed up lines so I just waited for about 5-10 minutes or so to see if another employee waited by but nobody did. I walked around the store and finally found somebody and asked if she could assist me with a laptop, she walked with me back over to where I was and said she called somebody and they would be with me shortly. So I stood for another 15-20 minutes "waiting" on somebody that never showed up. I saw somebody who appeared to be a manager, due to a different colored shirt, come from somewhere in the front. She walked to the register then turned right around and went back to where she came from. So then I went to one of the cashiers and asked her for help and she then called somebody and said I'd be helped shortly. Went and stood another 5 minutes or so and a guy finally came to help. I waited all that time just for him to tell me that they didn't have any in stock in the store. He then tried to take me to a little kiosk to order it online but he had no idea what he was doing. Needless to say I will not be buying a laptop from them nor will ever step foot in this place again. Customer service was atrocious, either nobody is cross trained or they were too lazy to help, and manager obviously didn't care about her customers because I wasn't the only person standing waiting to be helped while she hid in an...