Sierra — Local services in Aurora

Sold my husband a defective product on Saturday. Also had a system issue at the time of purchase that caused the receipt to not be emailed to my husband. Could prove a purchase happened on Saturday based on bank statement.

Kiddo wore the jacket for one day and a Button broke. Went with my husband to return/exchange the jacket and the store manager kept taking about 'store policy' and what they 'usually won't do', which is accept a return on an item that's already been worn.

The store manager continued to spout policy and would not accept any responsibility for selling a faulty product or having a flaw in their receipt emailing system.

Store manager also became 'emotional' when I, the wife, held him to the standard that his store should have been at, which caused him to then refuse to continue to work through our issue.

We were also planning on buying my kiddo new boots and a new jacket for myself on this trip to the store, but based on how the manager handled this situation, we will make sure to spend our money elsewhere (Scheels).

Advice to the person who helped us in this transaction-- you need more training in handling situations like this. As paying customers, we have every right to be frustrated with our hard earned dollars being wasted on junk products being sold by your store. Your emotions should not come before your paying customers. Grow up!

Also, if I had to guess, you are the type of person that will spend some time going back to Saturday to find my husband purchasing these items with our two children. Once you find the footage, make sure to acknowledge that it was your behavior that will cost your store the dollars from this household for the foreseeable future, unless you have the emotional maturity to reach out to us and...

They sold me a pair of hokas only a week ago (which are very expensive sneakers if you don't know) and they literally caught on fire just from sitting near my heater. When I called to ask if they could do anything to resolve the damage, either refund or exchange, they said they can't do anything and if I want a new pair I would have to buy them at full cost. I find it very unreasonable that they won't acknowledge that one of their defective products caused a very scary accident that could have hurt myself and anyone else in my apartment building had I not put the fire out so fast. As someone who has previously worked in customer service and retail this is not a good look. This is sad as sierra used to be literally my favorite store but due to this incident I don't feel comfortable shopping here anymore. :( please be mindful when buying expensive items here as they will not return or exchange, you're better off spending a little bit more and buying from the actual companies that make these products since they are usually more understanding and willing to make...

I purchased a cooler from here using cash. I had this kind of cooler before so I knew what the inside was like. I didn't open it in the store but I went to use it weeks later and it smelled like chemicals. I went to return it. The Manager stated we don't give refunds or store credit for items without a receipt. Their website states: Returns without a receipt will receive a non-transferable merchandise credit. This is not the case. They will not give you credit. I emailed their corporate offices and they are unable to help at all. You need to link you email to every purchase. I don't do this for small items because of too many emails. The cooler was $20.00. Horrible customer service. Since TJ Maxx has owned Sierra, customer service has declined...