Yakety Yak Wireless — Local services in Aurora

Dropped off my LG G6 with a busted screen at the end of the day Jan. 14th 2020, and had it returned in working order in 3 days. I was initially quoted a 1 hour repair job, but I guess that they had sold out of my screen kit during the work day. They said it would take 4-5 days to get the part in. It did arrive early and I guess they fixed it in record time. I'm not sure exactly when it was finished, because no one ever reached out to me. I called to check in and was informed then that it was finished and waiting. My suggestion is, "call them often & politely and keep a firm grip on your receipt." When I dropped off my phone it was obvious that they're inexperienced with paper receipts and on each call I had to continually reference my receipt number for them to 'locate' the device. At what they do though, they are unmatched in quality and...

Jesse from Yakety Yak was absolutely amazing and helpful. They quoted me the best price of any other repair shop, but their return policy is shady at best. I needed my s7 LCD replaced and they ordered the part for me, which I paid for the same day. I later called my phone company and found out I can get a replacement phone. I called the next day to get a refund and the owner was unavailable so I was told to call the next day. I did, and the owner said it wasn't possible so I went to the store in person and had to argue with him to receive my money back. The bottom of the agreement clearly states "A $25 on cell phones..bench fee will be applied to all declined repairs" after several minutes of arguing, the owner agreed to the refund, but after this experience I won't be returning. Quite...

I took my phone in because it had water damage. They called about 10 minutes after I left to say it was fixed. Went to pick it up and it would not turn off. I was promised, it would be ready by 11am the next day. My wife went up to get it and it was not even at that store.

I was told it was taken to a different location to fix it .then was told noon. My wife went back and was told numerous times that it would be there any minute. She sat there till 12:45 still no phone.

I finally got my phone at the end of the day. What happened to customer service and...