Geek Squad — Local services in Austin

They are extremely careless. Almost hit my newly bought dryer with their truck while backing up. Then they pushed it around to save it from the hit. When they left, I realized that there is a huge scratch on the dryer start button. I paid decent amount of money for this machine and I received a scratched item due to geek team's carelessness. In addition to that, they are very rude. The guy who called me to find the address hung up on my face. When arrived he was still disrespectful. He said he couldn't hook up our dryer properly because our vent was oval. Turned out he was lying. Out vent was round and it was perfect fit for the new machine. They lie, they don't care about your money and most importantly they don't respect you. I am very disappointed of the...

Nothing but a headache. I call these guys to make the appt. and they make me repeat myself 3 times like a broken record. The guy comes out and says hes here only to check out the problem and has to order the part. It should arrive it 3 to 5 days. Monday they leave a message saying part is not coming in on time and have to reschedule for th 10th. I call them and they said its on back till the 13th. So why are you calling me to reschedule for the 10th??? They make me reschedule for 15th and the part arrives today. So PISSED. I CALL THEM and they dont apologize or anything. They said they can do it Friday. NO CUSTOMER SERVICE AND THIER DISORGANGIZED TO SAY THE LEAST....

I had multiple TVs and a surround installed by geek squad and paid for the membership. They installed everything good and that’s it. I called to get somebody to come back out and I was transferred multiple times and hung up on. The geek squad sold this me never ship to me as if I could call them out if I had any issues with the tv and surround sound they hooked up. I called and they told me the membership is now only to bring computers in to be fixed. I don’t have computer issues I have a surround sound issue. The only good thing about the membership is getting a discount on installations outside of that do...