Jared Jewelers — Local services in Austin

My Wife and I had a custom ring done at Jared's so we have extensive experience with the sales staff at this location and the process. We came to Jared 6 months before our wedding date and had been looking for the perfect ring for a very long time. Jared didn’t have the ring either, however, the staff did sit down with us and literally start sketching out our ideas for a custom. We’ve been to every jeweler in Austin and no one ever seemed excited about customizing the jewelry. Most sales staff is definitely concerned with making a sale today and I didn’t get that feeling here.

Now, the custom job was definitely a process. First, the ring is sketched out by hand by the staff and then it is sent off to the first official part of a three phase process; CAD (computer aided design), wax, and then “finishing touches.” I will warn you that you have to be patient and this is a process that does take time. The other factor, and something that no one will tell you, is that these custom rings aren’t going to look exactly like a designer ring; the stones, prongs, metal, etc. are set by hand instead of a machine and you may be able to see a difference. We had to kick back the CAD at least 4 times before we were comfortable enough to go to the wax stage so there was a bit of back and forth and frustration but in the end we do really enjoy the ring.

Customer service after the sale is good. We have now called and spoken with our sales representative after the sale to a couple minor adjustments done to the rings and to have them soldered together and I have no complaints. Still the same customer service we received the entire time. However, this process was NOT by any means easy and I did feel that we did the majority of the work as far as seeing things wrong with the CAD and the ring itself. We had over $5,000 invested in the custom alone (not including the main stone which was purchased separately) and I felt that we should not have had to hold their hand quite that much during this process.

In hindsight we probably were a bit difficult to deal with and we probably didn’t need to be so anal about the process. A majority of the small tweaks are done at the very end in the “finishing” stages. The problem with that is that you have a lot of money tied up and at that point you are sort of invested. I think the customer service is very good, we are glad that we did business here, and I would recommend them. I do feel there was some sort of lack of communication between the individuals who create the “CAD” designs and our salesperson – this caused much back and forth for us and heartache b.c we started running out of time and getting frustrated. That is the only reason I give them 4 instead of 5 stars.

Most of the reviews here are garbage... people who never gave them a chance and complainers.

We love the ring, we got it just in time for the...

I would like to tell a full length story about my experience with this location to express how a possible less than ideal situation, worked out to be an amazing experience due to two diamondologists here:

In mid - late 2016 my (now) fiance and I decided it was time to shop around and get a feel for an engagement ring. We had done research online to cover some of the basic knowledge of what goes into the endeavor, but decided we wouldn't truly be able to understand until we physically went into a store and compared options. We were helped by Jeffrey Cole. We expressed to him loosely what we were interested in and the extent of our knowledge to that point. He did a perfect job of accommodating us, understanding completely that this was our first visit and we were there purely to gain more understanding. The visit lasted about an hour. He made sure to get an accurate sizing, go over grading details, and take photos of options that caught our eye. He even showed us a great diamond (.61 Round VS2 Very good) that I felt would be a great center stone for my lady's size 4.5 band. Flash forward to February 2017. I have decided that I want to commit to purchasing the diamond he had shown, and choose a band. I put the purchase on layaway until May. Everything was handled quickly and professionally (by another associate). I took possession of the ring on May 8th, and proposed on May 12th. The next day, my fiance told me she sees a 'black spec' almost dead center of the diamond. Knowing that a VS2 should have no 'naked eye' inclusions, I was skeptical. However, I confirmed that in normal lighting (not jewelry store lighting / sunlight) one of the few imperfections the clarity had, one of them was right at the top, in the middle of the diamond. I found that Jared has a 30 day return and exchange policy. We went back together on May 14th and showed Jeffrey and another associate Charles Braun this inclusion. They agreed that this should not have been the case, and agreed to help us find a comparable diamond. We ended up ordering a diamond of similar specs online. It arrived on May 18th. We went into the store, and both Jeffrey and Charles went above an beyond to ensure this diamond was the one we wanted. I viewed it personally through magnification and was completely thrilled with how perfect it was. The stone will be set only 2 days later, and I cannot wait.

Both Jeffrey Cole and Charles Braun went above an beyond to ensure the customers were 100% comfortable and satisfied. They worked together as a team, in order to serve the clientele, for OUR satisfaction. Truly a magnificent thing to witness, especially when high ticket sales are involved. I HIGHLY recommend working with either of these gentlemen if you should be...

I took my ring to Kay to be reset. The stone had come loose. Let me start by saying that I love my ring. When my husband gave it to me, I never considered how much it may be worth. I knew he didn't have much when we met. 14 yrs later, we are in a much better place financially. I never, ever considered upgrading my ring. Wear it proudly. It is absolutely priceless to me. Because I never equated the size of my ring to the size of his love. The guy at Kay estimated the value to be close to $10k and said they would have to send it out for repairs, to Jared. Easier for me to take it there myself. She gave me the name of the repair guy to go see. I get to the store, he is expecting me, she called ahead. Mike was nice, he carefully chose his words when talking about how much I thought my ring was worth. I could sense he was trying to be sensitive in case i thought i had an extremely valuable piece of jewelry, and it was not. He didn't want to hurt my feelings. He said that he would have to go speak to the manager. The manager did not even afford me the courtesy of saying hello. I don't even know his name. He loudly whispered to Mike about my ring being less valuable than what they told me at Kay, refused to even make eye contact with me. He was extremely rude and dismissive, I can't even guess at the reason. All i wanted was to get my ring fixed. He comes back to the jewelry repair area and hands Mike a stone from their collection that matched mine. More whispering. More treating me like I was not standing right there. I was so confused. I asked Mike what was the problem. He said they just wanted to make sure everyone was happy! With what? I just wanted my ring fixed. I had absolutely no problem with the price they quoted me. Why treat me with such disdain? I left my precious ring with those jerks because I felt so humiliated, I just wanted to leave. I went to get my daughter from the play area. They obviously thought I had left, because they no longer tried to disguise their rude comments and snickering....