Office Depot — Local services in Austin

This print center is a great place to visit if you want to meet a Futile Incompetent Lummox in person and get to know one really well. You may only need to make a single black & white copy, but you should be prepared to spend at least an hour on this task. The machines are all brand new, and so you may think that you'll be done in a matter of seconds and be on your way, but you would be wrong. These brand new machines are cleverly designed to freeze up on you in the middle of a job and show a "Processing..." notification for the rest of the day, keeping you stuck in the store instead of doing what you really want. You could try asking one of the staff for help, like the lady with the geriatric perm who tells you to please wait while she finds someone for you because even though she works in the print center, she doesn't know how to work with any of these technologically advanced machines that isn't a cash register.... Or you could ask the nice lady who wears the tasteful elaborately embroidered jeans to help you out and wait for her to flash you one of her signature death stares. If looks could kill folks, you'd be on your way to the coroner, but fortunately she doesn't yet possess Medusa's special superpower, so you'll just have to listen to her mutter under her breath while she randomly punches buttons that don't do anything. You would think she would be trained and be easily able to print or copy a sheet of paper for you, but again you would be wrong. My guess is this poor employee has to work with some devilish interface where everything gets completely changed every few minutes, so even though she's worked in the print dept for at least the last 5 years it is impossible for her to know what any of the buttons or other inputs will do, and she will just have to try them all in a long series of trial and error attempts. Finally, after a long period of scientific research and development, your paper will be ready to print. You'll know that because she will ask you for your phone number. You may just automatically give it to her, as you will be ready to do anything she asks at this point just to be done with this ordeal, or you may ask "Why do you need my phone number to make a photocopy?" "It's to add you to our savings club." You will be informed. There's a club folks, and you can be part of it. I imagine they have a disco ball and lasers and a really cool house dj from some place like Amsterdam. I imagine that had I been more cooperative and provided them with my phone number and address confetti would have dropped from the ceiling and I would have been ushered to the secret chambers of the club with the disco ball and the laser show, where someone would hand me a pot cookie and introduce me to the cool dj from Amsterdam and I would have realised that this was all just a test for me to make it into this...

Typically have excellent service in the print department. Today, was treated absolutely boorishly with an attitude, disdain. I told the women working frim 11:30 - 12:30 in print department Aug 19, 2023 what I wanted.

She asked me again. I told her again what size paper, weight and type. She asked me 4-5 more times the same question! I answered her questions over and over again. Finally, I stated to her tjat I've already given her this information repeatedly. She becomes even more rude and doesn't complete my order and begins helping another customer!! I asked earlier for any other employees in the back that could support her and she said no even though later she finally gets people from the back and two other employees come up, one a manager. Both are very nice and knowledgable and complete my print in mere minutes. - so the original rude employee just didn't want to ask for assistance with a line if customers out the door or what??

Additionally the manager, Matt was incredibly near abusive. Wouldn't support his team, help and his attitude and behavior are bordering on abusive.

Before the situation was resolved I requested a manager. The shaggy haired boy manager refused to help and did nothing. Matt, the manager came over and refused to support his team and complete a print that takes 5 minutes. I was told to go to self serve. I was ignored. Passed over for other customers. Then Matt says to me "What's your problem?" He says to me with an attitude. Wow! Appalling behavior.

The employee that finally took care of my order was polite and knew his work but the tried to take other customers over me. Then I had to request him finish my order while 2 customers were abusive and harassing. Thus is all on camera by the way. These two make customers then started harassing a women in mine behind them. WOW!!! Finally was able to get my prints and leave 1 hour +...

I’ve always purchased ink for my HP printer from this location or from Office Depot online. Most recently, I purchased the same multipack of HP ink cartridges I usually do for my printer (1 black and 3 color cartridges). When I installed the magenta and cyan cartridges, I received a “printer failure” warning on the display (see photo). I tried everything the HP troubleshooting guide online offered, but I kept getting the same printer failure message. Finally, I thought perhaps there might be something wrong with the new cartridges, so I pulled them out and put the old ones back in. The printer failure message disappeared. However, I can’t print with empty cartridges, so I took the pack of new but opened cartridges back to this Office Depot, and they said that even though the product is defective, they are not able to provide a refund for open packages of ink or toner. I asked to speak with a manager, and he said the same thing. They told me that my only recourse was to contact HP directly since the cartridges are HP products. I left the store and called Office Depot corporate, and was able to speak to a representative. They repeated the same return policy back to me. I refused to accept this and asked them how they could not resolve an issue with a defective product purchased from their company. It took about 30 minutes, but she finally did refund me for the defective cartridges. From now on I won’t be purchasing ink cartridges from Office Depot or OfficeMax. I’ll be purchasing them directly from the manufacturer, or from another store that will help when there is a...