Shoe Sensation — Local services in Austin

They do not follow advertisements. When I was walking in a hispanic women was reviewing her receipt and alerted them to what she suspected as a mistake. They waved her off and stated it was correct. I didn't think much of it. I made a purchase and thought it was more than what was expected considering the sale. I returned to speak with them and was told that I should be happy I was getting a discount and where was I gonna find brand-name shoes at any discount price. As a hispanic woman, I felt it to be a racist and discrimination. They even insisted that we were the only ones to complain about any prices and should be glad we could even afford it. I try to shop local to austin so stores may stay in our community but never again will I return...

Treated people very poorly. Matt tried to excuse their error with "atleast your getting some kind of discount" "where are you gonna get any shoe on sale". A custoner prior to me alerted then to the sale not being as advertised abd they said it was correct. I alerted them to the same and that was the response. When asked for someone else to speak with because of theyre comments was tolled they would...

I said hello as I walked in the door and 2 workers were behind the desk talking they barely acknowledged me. No one came to ask if I needed help with anything. I had to walk to the counter to ask if they had a shoe in stock, they seemed more engaged in their conversation then the few customers in the store. I work in customer service so this was very...