Hy-Vee Pharmacy — Local services in Austin

I can sort of understand why people give bad reviews, but at the same time they're super petty reviews. These people are extremely short-staffed and seem to be working daily. Hyvee is the cheapest in town when combined with goodrx, they text when my script is ready, they've never been out of meds (like some of the pharmacies in town), and yeah maybe they don't always smile but if I had to deal with some of the customers I see/hear in line, I'd be upset too. Perhaps customers should be more mindful of other people and not expect instant gratification. Do you want your meds done correctly?? Maybe put your script in earlier or if it's needed right away, don't expect it to be done at the flip of a switch. I imagine hyvee has thousands...

They seriously need more staff because nothing ever gets done on time. I submitted a refill that required them to talk to my pharmacy. 2 days and nothing so I asked my doctor to do it and they sent authorization in an hour. I've also used the drive through and waited for 5 mins until someone answered. He took my name, DOB, and my DEBIT CARD to pay for the pills. 10 minutes later a lady asks if I need something?! I have also had to wait 45 minutes for a refill because it wasn't ready. They started preparing to close so I went up and asked if it was ready, which it wasn't, and they quickly did it in 5 minutes. I've never had a pharmacy be this unprofessional, including other Hyvee locations before, but unfortunately it's the cheapest...

Disappointed. Saw the last few months they've had bad reviews and I see why. Was initially told 45min wait to fill prescription. Went back after shopping and they said they'd call me. 6hrs later before they closed and found my prescription was filled. I don't expect my prescription to be filled immediately but a phone call or better communication would've gone a long way. Prescriptions were put all together in a plastic grocery bag which is strange (usually comes in small paper pharmacy bags). Overall was not what I expect from a pharmacy. Normally convenient to get prescription filled and shop at Hy-Vee but I will be switching to Walgreens or Walmart for future refills for customer service and time. No "smiles" at Austin...