AX Armani Exchange — Local services in Aventura

Disheartening Service Experience at Armani/Exchange, Aventura Mall

I have been an Armani/Exchange customer since the brand's inception in 1991 and it's with a heavy heart that I share my recent experience at the Aventura Mall, Florida location.

Attempting a straightforward exchange of a shirt given in the wrong size, I was met with condescension, frustration, and outright disrespect from the store manager. Despite having all original packaging, including a detached tag, I was subjected to an unwarranted lecture on exchange "rules" and was threatened with denial of my valid request.

This encounter was far removed from the professional and courteous service I associate with Armani/Exchange, leaving me deeply disappointed. Further research revealed other customers enduring similar experiences, suggesting this isn't an isolated incident.

I strongly urge the brand's management to reevaluate their HR and training protocols to prevent such disrespectful interactions from occurring in the future. Superior customer service should be as pivotal to Armani/Exchange's reputation as the quality of its...

I came here few times and always disappointed with staff. Very rude! Not everyone speaks English! Manager don’t care at all. My mother liked a jacket and we decided to buy it, price on a tag was 120$ but and check out they changed to 170$ I ask why price change they said they don’t know but I can see it’s something wrong there, looks like this secretly changed the price and try to upsell me. They brought me exactly like this jacket from back and sold me for 120$ as it stated on tag. Please check price before you buy especially this place! I’m surprised that Aventura Mall...

I was an ordinary customer in this store, but your employees were rude to me, spoke rudely, and laughed in my face! And the general manager of the store, he should be fired, he didn’t tell me his name, but he looked like a skinny guy! He behaved inappropriately! This is the worst service I have encountered! And before that, they kicked out my wife and child, who was extremely unhappy with going to the store a few days before this incident! This is not the first time I buy things at Armani, but what happened this weekend...