Best Buy — Local services in Avon

I placed an order for a $400 Cobra dash cam through this store at 11:34 a.m., intending to pick it up before heading to Toledo for a 4 p.m. dinner. Normally, Best Buy updates order statuses or prepares items for pickup within an hour. However, by 1:45 p.m., I still hadn’t received any updates.

When I arrived at the store, there were two employees behind the counter and one at the register. After explaining the situation and mentioning that the inventory only showed one dash cam in stock (something I’ve noticed often leads to errors at other Best Buy locations), one of the employees said she’d have someone check on the order. She briefly looked around, spoke with another employee, and walked away. I waited for about ten minutes without any updates or communication.

Eventually, the cashier noticed I was waiting and asked what was going on. I repeated the situation, showed him my order, and he checked the computer. He confirmed that they couldn’t find the item and said I’d receive a cancellation notice with options for home delivery or finding it at another location. Unfortunately, later that evening, the order was never updated in the app, and I had to manually cancel it myself.

This experience was frustrating and seemed to stem from a lack of urgency or attention to detail from the staff. While I understand inventory discrepancies can happen, the lack of communication and follow-up was disappointing. Employees should take pride in their work, regardless of the role.

Interestingly, this inconvenience actually saved me money. After canceling the order, I found a different dash cam on Amazon for half the price, with similar (if not better) features and stronger reviews. In hindsight, I wish I’d started with Amazon, but I was drawn to Best Buy because of the credit card and membership I signed up for previously.

To be fair, the Best Buy Plus membership might be worth it for frequent shoppers, but for someone like me who doesn’t buy electronics often, it’s not as beneficial.

In the end, I’ll avoid this particular location moving forward. While I value the perks of shopping at Best Buy occasionally, this experience highlighted how much room there is for improvement in customer service and operational efficiency.

@ Tina, there is really no need for me to go to a generic facebook / bestbuy page and send a message, I found a different product and no longer need to fulfill that cancelled order. There are so many options for us consumers that I don't need this store, it's not my normal go to anyway. My review is more to inform visitors to be wary of online pickup orders at this location, and maybe shop for themselves and don't rely too much for service on finding items. Maybe just visit another store if they are in-between store locations. North Olmsted store is grade A, Parma store is good, it's been a while but the Mayfield store off I-271 was also pleasant. Then again you may not believe me, so I just might chime in and send you some...

The 1st time I bought a TV from Best Buy, brand new,, the screen was cracked and I had to return it. Years later, I come back to Best Buy despite that experience and bought a 65in Samsung Q70t from Best Buy in Avon. This was just a couple months ago.. Now I'm noticing the screen has bright spots all over it. It's horribly noticeable during dark scenes. If it's not a full screen program or movie, it drives me crazy because of how bad it is. Looks like I have flashlights shining from behind the screen. I've never had this happen with any TV before. After doing an online search, it appears I'm far from being the only one. I paid about $1,000 for this TV. The workers at Best Buy didn't even put it in a box. They loosely wrapped it in bubble wrap with huge parts of the screen simply exposed. They has quite a lot of trouble lifting it and putting it in my SUV with it wrapped up like that. They claimed the TV was brand new but was only missing the remote. Turned out, the legs didn't even fit the TV & they never said it wouldn't at least be packaged up.

When you spend $1,000.00, you'd expect better than this. I started the process with 1 sales rep, I told them everything I was looking for, they did not seem to know much of anything about their TVs, then they disappeared for more than 20min so I asked another rep for help. They sold me this TV and said I'd get 10% off. While I was being rung out, the original sales rep showed up, seemed disappointed he didn't get the sale and said "So, did she give you the 20% off?". I said "No. What are you talking about?". Then she gave him a dirty look and said, "no, it's 10". He said "Ok......" and walked away. So let's just say this was a terrible experience from started to finish. I feel like I got ripped off and now I'm stuck with this defective TV that I can't stand looking at and I'm down $1,000.

My biggest, most expensive TV purchase ended up being worse than any cheap TV I've ever bought from...

Review for Best Buy - Avon Location

Earlier today, I called Best Buy to ask if I could have a receipt reprinted using my debit card as a search option. The representative on the phone confirmed that it could be done but stated I would need to visit the store in person.

When I arrived at the Best Buy in Avon about 30 minutes ago, I spoke with an associate who told me it could not be done and called his supervisor, Bashar. Instead of helping, Bashar began questioning me about why I don’t use my phone number when making purchases. He spoke to me in a condescending tone, saying things like “Do you understand that we cannot do that?” and “Why wouldn’t you use your phone number?” He then went as far as to say that I sounded suspicious.

I explained that I am a stalking victim and that I don’t want all my Best Buy purchases easily accessible. After that, he finally agreed to try my debit card, and the receipt was printed without an issue.

Before leaving, I asked for his name and then asked for the first associate’s name who had originally called him. He refused to give me the name and began following me around the store. I walked over to the cashier line to check his name tag, which read Gavin. He continued to follow me and refused to let me take down his associate’s name.

I have spent a lot of money at Best Buy, but after this experience, I don’t think I’ll be going back. No customer should be interrogated for choosing not to provide a phone number—it’s none of their business.

To make matters worse, after I left, two other employees near the entrance sarcastically said, “Bye, I hope you had a nice day.” The tone felt passive-aggressive.

I would rate the Avon location and these two employees 1 star for awful customer service. No one should feel uncomfortable or harassed for making a...