Dodge Ram Avondale Service Department — Local services in Avondale

Ive been to this server center 3 times in the pass 2-3 months. The 1st time my RAM 1500 shifter knob stopped working so I had it towed to this location because it was the nearest one. The service rep told me I didnt have warranty anymore but would call me when they figure out what's wrong with it. About a week passes and I dont hear anything so I call in. The rep that helped originally tells me its currently being looked at and would call me back in a hour or 2 to let me know what's wrong with it and will give me a price. I never get a call back. I have to call back the next day to see what's going on and again he tells me he will call me back in 30 min. Never does, I end up getting a text or email (I dont remember) with what all needs to be done. I only select the issue with the shifter knob and a rear dif service. About another 1-2 weeks pass and I dont hear anything. I call the online number and no one answer, I call a few more times and no one answers, this is the middle of the week and day so they are open. I decided to drive over here and find out my truck has been finished i just never got a call. Also the service manager ended up helping me and they did end up finding out I still have warranty so he fixed that and gave me a free oil change for next time. A month later I made an appointment for the free oil change and I was waiting in the lobby for a hour and a half. I asked how much longer and they let me know 3 other cars are still in front of me. I had somewhere to be so I asked to get my keys and left. Next week I made another appointment at 11am. I asked how many people are in front of me and they said 7!! What's the point of the appointment? I ended up waiting 3 and a half hours for the free oil change. I won't be back, I only came back to redeem the free oil change but never again. They need to remove the quick service sign. Figure out why it takes so long. The techs like to talk and be on there phones i usually dont write reviews but Dodge Avondale gave me plenty of time to...

I should have known this was a horrible dealership when it took 8 hours to do a simple trade-in deal for a newer vehicle. The Finance department sent the wrong terms to the credit union for my financing and I had to spend significant time calling the credit union to get clarity on what the dealership had sent them. I then tried calling the finance manager twice at the dealer to get more info. Twice I was promised a call back which never happened.

Then things got much worse when I took my truck in for service. The first time I had to leave my truck overnight. When I got it back the next day, the problem was still there. The 2nd time I scheduled for service, it was a 3 week lead time. When I finally drove all the way to the dealership to drop off my truck, I was then told it would take 4 days to get my truck back. It was suggested I can rent a car for 4 days at my own expense if I needed transportation.

This is a completely unacceptable and upsetting "solution" to service. I don't expect preferential treatment because I bought my truck there. But I DO expect a simple radio repair to be done right THE FIRST TIME. When I have to take off work and drop off my truck for service and spend time and money to get there, only to be told I will be without a vehicle for 4 days and I can pay for my own rental car, that is a clear sign of completely incompetent employees who obviously do not care about their customers.

I am almost 50 and have purchased many vehicles from many dealerships. I can say with certainty this was by far the WORST experience I have ever had at a dealership.

AVOID THIS PLACE...

I am rating them one star because 0 is not an option. Took my Ram in for an oil change and tire rotation. Picked it up, oil life was never reset and they service person told me that I just needed to reset it. After asking if it was part of the service, he rolled his eyes and went and did it. I asked about the tire rotation becaise there have been times they don't do it or when they do do it, they don't correct the tire pressures. (60 PSI front and 80 rear). I noticed the tire pressures the exact same as when I brought it in and he said I needed to drive it to reset, I asked if the adjusted the tire pressures and he told me that he had just explained that I needed to drive it again. While driving home, TPMS light comes on and says my front tires were at 80 PSI and rears were 60 PSI. SHOCKER! Shortly after parking my vehicle, I notice oil dripping from the bottom of my truck. After cleaning it multiple times over the weekend, I took it to work and found oil dripping again. Took it back to them that day, 30 minutes later, they call and say there is no leak, it was just spillage that got into the frame and was dripping out. I was told they power washed it and cleaned everything. When I got it home, after 10 minutes, more oil was dripping. Found oil all over the underside of my truck that was never cleaned. I then proceeded to clean that and then the inside of the frame where the oil was spilled. After an hour of laying underneath cleaning, I'm hoping it really doesn't have a leak...