HUSTLER® Hollywood — Local services in Bakersfield

store manager is something that rhymes with “runt”. she often accuses customers of stealing and becomes very short with them if she doesn’t feel like they’re important enough or if she doesn’t think they’re going to spend enough money. the switch she does is honestly neurotic. she regularly badmouths her employees to customers in front of other employees/to other employees, and she honestly acts like she uses more than just the bathroom during her breaks. how she is allowed to continue managing any business while actively displaying such an alarming level of unprofessionalism is absolutely beyond me. also witnessed another employee start an altercation with customers where a full-on brawl and violence definitely ensued. it appears that said employee still works there without there having been any sort of discipline taken against them. extremely disturbing. if the attitude of the employees isn’t enough to prevent you from going, there is more to be said.

do not buy lingerie from this establishment. it is cheaply made and overpriced, and they do not do returns on lingerie (for sanitary purposes). in fact, 99% of what you see in the store is unable to be returned, so proceed with caution. most things run small.

the store is often the victim of shoplifting from the same people that still come back and continue to shoplift without facing repercussions. security is mostly an (ineffective) accessory to attempt to deter criminals from acting. it does not work. do not recommend going when it is dark out. it also often looks disgusting and matches the shady area of town in which it is located. they apparently cannot afford a regular janitor.

overall this business is overwhelmingly god-awful. while some employees are more patient and do have helpful knowledge to assist you, the cons certainly outweigh the negatives of going in to the store. if you have questions you might consider calling instead of going in and then just purchasing your items online or from a different store...

I could give negative stars I would. From the start to the finish of my experience with this location it was all around horrendous. While in the store, the employees were very rude and cold making me rather uncomfortable. Which in this environment it’s so important to feel comfortable. While looking at an item I held it up in front of the mirror to get an idea if it would fit since the dressing rooms are understandably closed. An employee very harshly yelled across the store you can not hold it up like that. I did my best to be understanding due to the circumstances we are living in. After that all I received was dirty looks and glares my way. I was told at the counter if it didn’t fit HUSTLER is allowing returns. In the end it did not fit, since I was traveling through town when I stopped at this location I went to a different one to exchange it and was met with a no return policy. I called this store to try and come up with a solution and the manger was extremely condescending and I was told she can’t control the issue that her store caused. What I’m getting at is make sure you get all the details before...

I shop here all the time, and it’s disappointing that the manager there Vanessa the store manager one day treated me very poorly. And all she offered me was a bogus. I think she said 20% discount when I already get 25% discount for leaving reviews so now I’m gonna start leaving nothing but poor reviews. It’s really sad that I had to stop shop in there just because I really want to make my catalog there, but you know what I shop where they treat me well because if I’m gonna be spending money I need is for Vanessa to have a running around back-and-forth when it’s rainy. I contacted HUSTLER directly and it feels like nothing got done so apart from leaving more bad reviews I’m gonna also contact the Better Business Bureau and let them know because I feel like I’m...