Parkwood Pet Resort Locust Point — Local services in Baltimore

While my dog enjoys boarding here I will likely never take him to SoBo again due to the rude behavior of a staff member. I called earlier this morning to make a boarding reservation that would involve picking up our dog on a Sunday. I was advised that the latest pick-up time on a Sunday is 2 p.m. As our flight arrives at BWI at 4 p.m. I asked if we could pick the dog up immediately after we return. I was told that pick-up after 2 p.m. is not an option but we could instead pay an additional night of boarding and pick him up on Monday morning before 9 a.m. I then explained that I'd like to call a couple other boarding places to check on their Sunday pick-up times and would possibly call back to make the reservation. The staff member made a rude comment in return and hung up on me. I tried to call back and after many rings the call went to...

My experience was only with grooming and it was very disappointing. We had a 1:00 appointment and were told the groomer was in traffic, come back at 1:30. At 1:40, the groomer still wasn't there and the staff person could not reach her by phone. I looked at Google Maps and it was just ordinary traffic. I suspect the groomer's excuse was a lie. Of course, it would have been nice if SoBo called us before 1 or before 1:30 to say the groomer was VERY late. We just moved one block away, and I desperately wanted to use and like this place. The staff was very nice and friendly. However, I have to go with other reviews about how this place has gone downhill (my daughter used to go several years ago). The place did not seem very clean. There are simply much better...

In March 2015, my four month-old Westie was boarding here and they almost let him die of pneumonia. If I had not picked up my dog early and taken him for $400 emergency vet care, he'd be dead. I left the owner a note to call me about this negligence. Of course, he never did. I was never reimbursed for the $400 emergency vet bill caused by their negligence (and/or stupidity). Most of the staff here are very young, untrained, and not even able to diagnose and act appropriately when a four-month old puppy is gravely ill. Never, ever take your pet here. It's just too risky. If I could, I'd give them MINUS fifty stars. I can't imagine how they are still...