Patriot GMC — Local services in Bartlesville

I don’t usually write reviews, but I feel compelled to share my experience as I do not recommend purchasing from these dealerships. There are many others out there who respect their customers’ time and money.

I purchased a used 2023 Escalade V-Series for $150k. I found the vehicle on CarGurus and contacted the dealership. The salesperson asked if I had a trade-in, and after providing that information, I was told the price listed online only applied if I traded a vehicle and used their financing. Although the price was as marked, they wouldn’t proceed without those conditions.

Initially, they lowballed my trade-in offer, but we negotiated, and they finally accepted. I live in Austin, TX, and the dealership is in Bartlesville, OK, so I requested to complete the transaction virtually. They initially wanted to charge $2,500 for shipping, even though their CarGurus ad stated $399, which they eventually honored.

I was then referred to Alex, the financial director. He said they needed a notary to come to my house for in-person signatures due to previous fraud cases. However, he asked me to sign digital contracts instead because it was the end of the month, and they needed to meet quotas. Understanding the urgency as a business owner myself, I agreed, but I asked for the vehicle to be shipped promptly so I could receive it once the paperwork was complete.

The notary appointment took five days to schedule, despite my repeated calls. During this time, I asked several times for the vehicle to be shipped, but after signing the paperwork, I found out the car hadn’t even been scheduled for shipping. The GM had supposedly approved it ahead of time, but it took over a week before they finally scheduled the transport.

Even then, the vehicle wasn’t sent on time, and I had to chase them down again. When the car finally arrived at 10:30 PM, the driver almost dropped it off the trailer and showed little regard for its quality. Upon inspection the next day, I found the interior dirty and unprofessionally cleaned—far below the standard you'd expect from a dealership. On top of that, the mileage was 700 miles more than what was listed in the signed contract.

For weeks, I tried to reach the GM or sales manager, but no one responded. Only Alex, who was as helpful as possible, was available, but his hands were tied. I asked for compensation or a discount due to the extra mileage and missing second key. Alex tried to locate the key, eventually promising to mail one to me.

After multiple attempts to get a callback from the sales manager, Rob finally called on the third day and immediately complained that Alex had promised me anything. He said that if it were up to him, he wouldn’t have offered any compensation since I had already gotten a “great price.” He even said they had to sell my trade-in at a discount, fired the salesperson, and gave Alex a stern warning. When I tried to explain my experience, Rob rudely stated he didn’t care because I’d never do business with them again, so it didn’t matter to him. He cut the conversation short, stating he’d send key tracking information, and hung up.

Fast forward, I’ve left four voicemails for the GM with no response. It’s now been two months, and since I’m in Texas and the vehicle was purchased in Oklahoma, I have to register the vehicle and pay taxes in person. However, the title was lost in the mail, and three weeks after requesting a duplicate, I still don’t have it. Texas is now saying I owe fees for not registering the vehicle on time.

The dealership claims they can’t send a new title until the lien is off, even though I offered to pay off the loan, which I didn’t want in the first place. They asked me not to pay it off because they want commissions from the bank. Despite leaving messages for the dealership’s controller, I still haven’t received a return call or email.

This dealership has been incredibly unprofessional, and I urge others to avoid doing business with them. There are plenty of other dealerships that will treat you with respect and value your time...

Buyers beware..ur being warned...Was looking buy a 3/4 ton diesel truck..was talking to Kent the salesman to begin with seemed nice enough on the phone...I'm 2 and half hours away from the dealership living in McAlester...looked at several places came back here they ran my credit showed me several trucks but told me I needed Stay around 30k for no money down with my credit...seen a truck pop up on thier inventory at last minute a 2015 chevrolet 2500 diesel 4x4 exactly what I was looking for...Kent had josh show me several trucks before this and I had approval for no money down on a 2022 chevrolet 1/2 ton but a 4 cylinder engine I was unsure of...Josh was very helpful and had no problems with him or mark in sales...this was on Saturday..monday I couldn't come.up until my wife got off work in the afternoon so we could pick up the 2500 diesel truck which I had approval on...informed Kent we were running late due to accident and backed up traffic..20 minutes from getting there he said they had to leave that i would have come back .after driving almost 2 and half hours I wanted see truck anyways cause hadn't seen it yet.. located it and was exactly what I wanted...we decided stay on motel be nearby..my wife got called into work to cover someone else's shift...we're down to one vehicle so I drove her back...next day was on way pick up truck arriving around 630pm they close at 7pm...Kent Said ok...he called asking where I was ..informed him 1/8 mile away..we stopped at quick mart get a drink before arrival..my wife received a most horrible phone call informing her we lost her aunt due to hurricane helene...my wife is from swannanoa/black mountain area of north Carolina..upon hearing this she breaks down hysterically I am trying to console her and calm her down when Kent calls asking where we are..I tell him what has happened he asks well when u going be here?..he says they have family they'd like get home too...the nerve this person had when we just heard we lost a family member saying this is quite appalling and very disturbing its just plain evil...I told him look I think we're just gonna go home for the moment...he then sarcastically tells me yeah we'd like go home also so maybe that's what u ought to do just go home..no I'm sorry to hear..our condolences were here if u Want come back some other time...my wife heard everything he said and my 1st instinct was to go up there and confront him face to face...she had to be the voice of reason for me at the moment...never have I been treated so horribly and so disrespected and completely unprofessional....if I was the owner I'd fire Kent immediately no excuse for being so evil....never do business here again I'd rather pay 10k more for a vehicle than go back here...to be fair mark and josh were great very polite and very respectful but one bad apple like Kent spoils the entire dealership and the...

My salesman was Kent, Kent work well for me considering I was in Springfield Mo. and attempting to get a solid quote, on my trade I sent him bunch of pictures. My trade was a 24 Hyundai Tucson Hybrid N-Line around 4217 miles on it. Alex in finance was good during the process. Where my problem is a purchase an extended warranty, I told him I wasn’t sure about it he said get while you here and if you decide you don’t want it then just cancel it. I agreed this was in October so in December, 1947 miles on my Santa Cruz, (this was my 4) Santa Cruz! So I try getting in touch with him after about 6 phone calls leaving him my name and number, I called again and again couldn’t get him on the phone, this time I asked for a Manager and I spoke with him he done what he said he would, I don’t remember his name but a very nice guy. So I get a call back from Dalton not even my finance guy nice guy trying to help me out, email me the form I needed to fill out and email back. I called Dalton back couple days later to make sure everything was okay he said it was good and sent up stairs to Amanda she’ll get it done. It’s now the end of January and nothing has happened as far as the cancellation showing up. I’m now trying to speak with Amanda after 4 calls I find out she’s not even in the same location I finally get her phone number and yes had to leave name and number she does call me back only to fine out she’s never received the request for cancellation, so emails were sent again. Couple weeks later I contact the folks whom my loans with they’ve received nothing from the dealership! So now I’m sending emails to Amanda asking what’s up, she claims that they should’ve received the check now she’s going to cancel the check, and issue another one. This time I had her give me Check # tracking # and $ amount! I’m now in the middle of February and they tell me it will be 90 more days before it gets applied!! That means it will be May before it’s completed. This all started in December 2024, not to mention that the dealership deducted roughly $75.00 for some reason. I expected better from a small town dealership turns out they are like the others all about you when purchasing and don’t want anything too do with you when canceling a warranty that they insist you need but in reality is running along with your factory warranty!!!!! I’ll not be buying anything from them again and will make sure I let everyone know that inquiries about my Santa Cruz where not to do business with!!!! Springfield Missouri dealership you can’t deal with either! Joplin Mo. has a good dealership and Kirkwood Mo. is a great place to...