Game X Change — Local services in Bartlett

First off, let me start by saying I do not complain about much at all. I work in the restaurant industry so I know customers will complain about the smallest things but I stopped by today looking for a PlayStation 3 controller to play some old games. I bought a used Sony controller rather than one of the off brand ones hoping it would be more reliable. Unfortunately, when I got home, it had a short in the left analog stick. Within 40 minutes of leaving the store I was back for a quick return. Before I left the first time, I was told “if you have an issue with the controller, you can bring it back and return it. Just hang on to this receipt.” So I did and I came back to find out she can swap me for one of the off brand controllers or give me store credit because they do not allow refunds.... the F is that about? I was sold a faulty product and can’t get my money back?... I don’t play often so no I don’t need store credit or a cheap off brand controller. I stood there in silence thinking of how I just donated 36 dollars to the company. She tried handing me a store credit receipt and I politely told her to keep it for herself and by something for her as I slowly turned away and walked out. A complete joke ... but as I said, I didn’t complain. I just left them with my donation to the company and walked out while now I am sitting here in front of the store just finishing up this review. As Christmas season is upon us, please consider elsewhere for your...

They like to scalp harder to find items. Game consoles are marked up up to 3x to 5x what they are purchased for. Games are marked up to 3x to 5x what their real values are. I was going to buy a digital ps5 from them for $499 in trade and cash. That's $100 mark-up from the original MSRP. Originally they had it marked for $499 and when I had completed the trade-ins, they said that it was mismarked and that it was not $499, but it was $800. That is right, $800 for a digital PS5. That's INSANE!!! That's a $300 price mark up from the $499 MSRP. When asked, they pulled the ps5 off the shelf and refused to sell it to me for the marked price. They refused to honor the "customer is always right" policy. This is a black mark in anyone's mind when shopping at any place of business. My recommendation is to shop somewhere else if you have the choice. They did however work with me on an Xbox series s that they marked it down closer to MSRP and not the $449 price that they had on it originally. With a single trade and a $50 price drop, I paid $382.00 for my Xbox series s. What hurts worse than anything is that if there is anything wrong with anything you purchase from them, NO REFUNDS!, Only STORE CREDIT! This is the worst policy...

This girl with green color whoever owns the store needs to get rid of her.. if she talks that way (smart way)with all the customers I guarantee the business lose a lot of customers … her attitude omg she thinks customers work for her … 😂 drove 40 minutes and got there 30 minutes before 9Pm first thing when I walked in she said I can’t do you anything the cash register is closed so she can’t payout nothing but yeah she could sell me and take cash Duh makes no sense . She gave me an estimate for an iPhone 14 literally brand new never been put on charger before she said within 10 seconds pretending that she looked it up on the computer she said I take it for 150$ 🤔🙄 am like oh no that’s too much on me! I said based on what u saying 150$ she said yeah there’s iPhone 15 now .. am like oh Wow really.. I didn’t know that.. thanks for telling me this very important information. The store looks good but they need to figure something out about her ..it was really bad experience, am not going back there again .. hopefully the other locations have better people Note: on there website they saying we proudly pays the most in the industry.. and GameStop cross the street from them pays 350$ for iPhone 14 in cash … just for...