Chick-fil-A — Restaurant in Bartlett

I always order my food through the Chic-Fil-App while at work for me and my clients. So yesterday, I received this over cooked dark crispy sandwich, in addition my waffle fries had to all the crumbs from the last Mohicans and not whole waffle fries. So I call the Bartlett location and speak to a team lead Who then transfers me to Joy (Manager). I explain to Joy that in the history of histories of ordering delivery from Chic-Fil-A it never been🥶 cold as I’m down the street 10 min. Also it’s over cooked must have new policy to burn food? Joy asks my name and did I do curbside or delivery? I state On The Go Nailz Salon & Spa and delivery through Chic Fil A app. She puts me on hold come back and tell me when it was order and the delivery time of 11:50! At this time it was 12:05 pm. She states Mam we did a quality check and it got there on time. Well it didn’t get to ☄️uncrunchy, hard, and over cooked, and waffle crumble fries and burned nuggets that break by touch. The nuggets are already premature🤞🏾. Joy then states you want us to redeliver, pick it up, or refund it? (In my mind)Do it look like I have time to pick up and I ordered delivery? Duhhh No! I’m working lady. So I said at this point I lost my appetite for it send a refund. Joy then says we will send the driver back to pick it up and if it’s not correct we will give refund it you will receive it I 1-3 days😱My reaction 👀!!!!! 😱 During Covid Pandemic🤦🏽‍♀️🤷🏽‍♀️ Aww ok. I will have your crunchy chicken/ nuggets and waffle crumbs ready so come and get your pig slop cause Joy I didn’t eat this mess!!! In the history of histories of Chic-Fil-A I heard of coming to pick up an order. So 330pm rolls around And Joy’s employee hasn’t Arrived. By this time my next client is came During my call back to the store. Then I speak to another manager Celeste who is now on duty. I didn’t give Celeste the spell of my experience earlier in the day she shares with me that Joy is now off work which I’m pretty sure of because it was early. Then Celece tells me that picking food back up was not their😱 policy. Well Celeste I said the same thing but I wasn’t gone question what Joy was paid to do. Celeste apologized and said she would issue the refund and was sorry I experienced this. To be continued……….: for...

UPDATE: I would like to express my dissatisfaction with the current state of your store. Instead of neglecting certain customers, I suggest prioritizing the cleanliness of the establishment. The condition of the store is quite unpleasant, and it's disheartening to see it being attributed to the weather, which shouldn't be the case!! Many other busy places manage to maintain a clean environment when things get tough!!

Additionally, I observed an employee leaving the men's bathroom without washing his hands, and later noticed that he was involved in food preparation. This raises concerns about hygiene practices within the store. I wouldn't eat here again, This location is just nasty!! I regret to inform you that this is my second and final visit to this establishment. My previous complaint, made months ago, highlighted issues with the Kirby Whitten location that have not shown any improvement. This lack of progress is disappointing and has contributed to my decision to discontinue my patronage at this store. #MakeChickFilAGreatAgain #Digusting #NASTY

I wanted to bring to your attention an experience I had recently at your drive-through. There is an African American girl with dreadlocks, who I believe might be a team lead, taking orders outside. I found her manner of addressing customer inquiries to be rather rude, especially when asked questions about the menu items. It made my interaction uncomfortable and dissatisfactory. I believe that such behavior doesn't align with the expected standards of customer service. I hope this feedback can contribute to improving the overall customer experience at your establishment. Thank you for considering...

Well, I can't really rate the food because I never got it. Though, according to Braeden, they have my money for the next 48 hours. At least he was "so sorry".

We ordered breakfast at 10:01am through the online app. I arrived at the store about 15 minutes later and waited a further 30 minutes. I did have a nice young lady tell me she was checking on my meal a couple of times. Finally she told me breakfast was over and they couldn't make our order. When I explained that we ordered 30 minutes before breakfast ended she told me she would get, who I guess was a manager or supervisor. His name is Braeden.

Braeden told me the same thing. When I repeated that we ordered at 10:01 and attempted to show him the order on my phone he said breakfast was put away and that there was nothing he could do. He then told me the money would be returned to our account in up to 48 hours and that he was sorry and to have a nice day. I then said, "So we are just out of luck." Braeden replied, "Yeah, I'm so sorry. Have a nice day."

It would have at least been nice if Braeden had asked if we would like something from the lunch menu and that they could apply the amount of the purchase toward that. Braeden was very apologetic but seemed terrified and not at all prepared to handle something going wrong at the store.

Of course, Chick-Fil-A typically provides a great experience but it would have been nice to have been addressed by a manager or supervisor with a more solution-driven approach rather than someone who was OK with me leaving the store without either my...