Magic Wireless — Local services in Bartlett

AND I DO NOT EVEN WANT TO GIVE THIS ONE STAR!! On 08/12/2017 I took Magic wireless 5 of our phones to be repaired and back to working order, Screens where changed out and four phones returned within 2 1/2 weeks. The fourth phone an Iphone 6 plus 6 was picked up 2 days ago on Saturday, Not only did this manager say that the phone would not work with any other service, so we had to switch it to his service, Fine the phone was switched to his service, and 2 other phones had the screen replaced, He charges me $70 per screen replace on the six because of the amount of work he has done for our company. So not only was my bill almost $600 dollars, But we got down to the cinema red light and the phone died, we got home 5 minutes down the road and plugged the phone in and the phone had lines all through out the phone, Magic wireless was already closed, so the next morning we call to ADVISE them that this phone was not fixed, and the guy puts me back through to the manager which proceeds to tell me we must have done something to the phone, and that if he can fix this its gonna be another $250+ dollars, NO I asked for a refund and he told me he would not issue a refund because he did his part and replaced my the screen. NOT only has this phone not been returned as promised but it is not fixed and this man refuses to issue me a refund. When I got him on the phone today he proceeded to talk over me and not let me finish and stated over and over that he did his job and replaced the screen, and whipped out the MIEI number to put his service on it. This man is a complete FRAUD. A complete FRAUD, I have reported him to the BBB and will report him to the city of Bartlett, Consumer affairs, and all news channels available to me ...... He also previously UNLOCKED 5 phones that are NOT UNLOCKED!!! STAY AWAY FROM...

The place is as sketchy as it gets. Went in for a shattered phone screen. They replaced it and everything was fine until about 3-4 weeks later. The back of my phone came off only for me to discover that they had tried to put it back on with super glue and not an actual adhesive! After the back of my phone popped off, the screen stopped working again. They charged me $260 to replace the screen which was a complete scam and on top of that, it took them THREE hours to fix it. I wish I would have known about Bartlett Electronics beforehand. Bartlett Electronics offered to replace the Magic Wireless screen for $130 plus a lifetime warranty in only ONE hour. TL;DR: Magic Wireless did a lazy job with fixing my shattered phone screen and had the nerves to charge me double the price of local...

Mike with Magic Wireless provided excellent service. My phone screen froze and turned black, so I was unable to text , make calls, open apps or access anything on the phone. When I received the new phone, I could not transfer any information via cell phone. My phone carrier could not transfer my apps, photos, videos or any of my information because the screen was out. In 2 hours, Mike switched the motherboard from the old phone to the new phone. I have all my information, all the original settings, all my files, photos, videos and everything that was on the old phone. The fee was reasonable ( 99.00) for this service, and Mike took time to answer all my questions. I highly recommend, Mike with Magic Wireless at...