Mercy Health - Clermont Hospital — Local services in Batavia Township

I went here because my son and I needed mental health services - we were both very depressed, and my PCP recommended it. When I was with the intake person, she was being slightly argumentative with me about something, and I asked her if she was going to let me speak, which shut her up.

My son was declined service because he's a minor, so he sat near the nurses' station and was accompanied by a member of staff for, as far as I know, the whole time.

I was asked to go into the psych ward. It made me feel anxious but I wanted help, so in I went. I had to undress and put on special clothes, surrendering everything, before I was taken into one of their little rooms with a big window and I felt so intimidated that I wouldn't look at the staff most of the time, which is totally not me. I was afraid that if I did the wrong thing, they were going to commit me when all I wanted was someone to help me. I answered all their questions quietly, submitted to all their tests, and was compliant. I wanted them to understand that I was not a threat. The lady who had brought me in spoke in slow and neutral tones, and that did not make me feel understood or cared about.

Much later, that lady told me that I'd be given help (therapy, meds). She also said that my son had to be evaluated at Children's, and that they'd transport him by ambulance, and I could follow in my car. The way she expressed this suggested that I didn't have a choice but I knew I did because he's MY son, so I asserted my right to take him myself. She told me that if I didn't arrive at Children's with my son, they would call CPS. This is called gaslighting. I heard this same threat over and over again. I was very offended and their behavior made me increasingly anxious, uncomfortable and irritated. I was released into an ER room not far from my son, where I waited for a very long time before being told by the doctor what I'd already heard so many times about the ambulance, which wouldn't leave until after midnight (we hadn't had dinner yet and it was already quite late, plus I normally sleep between 7-8) and when I repeatedly asserted my rights, she changed the threat to "If you take your child to Children's, I WILL call CPS." I confirmed that I had heard this right. She said it several times, mostly in front of a police officer that kept hovering nearby. I think a lot of people, in that situation, either would've been intimidated into compliance or gotten very angry. I just asserted my rights. She kept delaying releasing my son to me so, finally, I checked myself out of my room and then checked my son out after signing their release forms. I saw her call CPS. I cannot believe how insensitive they were to gaslight me like that. I would NEVER recommend that anyone with mental health issues go there!

I was not treated. I was made to feel like something was wrong with me, anxious, threatened, angry and abused somehow. I NEVER got any assistance from them despite being told I would.

It was very late and we found a restaurant, during which CPS called me and gave me a deadline to arrive at Children's. We arrived 30 minutes before the deadline, but CPS STILL sent police to my home, where my nephew was there supporting my daughter. Apparently, CPS at the hospital didn't tell them, or they did it as a precaution but, still, I felt that the CPS man had broken our agreement.

I don't like Mercy. Since our PCP left, I have also left Mercy. I will do my best to avoid going to another Mercy facility for this and other, unrelated reasons. I feel bad for the medical and non-medical staff there as they are taken advantage of badly.

Doctors and nurses, you shouldn't be gaslighting...

I want to start this out by saying the behavioral department is amazing.They have amazing staff and amazing support team for people that really need it Divine and Tina are amazing human beings and really help me out a lot.In the social worker was amazing, and the psychiatrist was also amazing.He was very understanding and listened to me and made me feel like I was understood now.The downstairs is a totally different story......Olivia Capel the PA doesn't deserve her job.... I don't care if she is pregnant or not. I didn't deserve the treatment I got from her. I came in for behavioral health. I was having a really hard time struggling and really just needed somebody to understand and talk to me, I wanted to get help and be seen, but I felt like I was being criticized and made to sound like a liar. I did have an outburst and freak out. It was a pretty big outburst, but that was because i was left in a room after I had to talk to a social worker that was not very nice and did not act like she cared at all. I didn't wanna stay, cause I was very anxious. And I felt very claustrophobic in my surroundings. I asked to talk to olivia again and she came off very rude and had an attitude and immediately gave me a bad vibe. So made me freak out even more than I already was. I needed somebody to calm me down and talk to me about what was happening not be rude and aggressive towards me. That's what set me off. Then everybody wanted to get upset that I was freaking out, because I did not feel like I was getting the care that I deserved and the care that I came here for I feel like I was just number to them. And I was being tossed away in a room. I'm sorry, but that's the truth. She twisted my words when I told her that I was having suicidal thoughts. She kept asking me if I had a plan and I did not have a plan at all. She kept asking me, so I told her that. I would probably take pills or bottle IV profen. But I haven't really thought about it. She wanted to twist my words and yell them back at me during my outburst. She was also very snappy, and rude during the first time I talked to her when she said, and I quote " how am I supposed to help you if you're not willing to talk to anybody or take any medicine?" Which is not what I said at all, I came there for help. That's why I drove all the way from Brown County to Claremont county to get help. I understand that I was acting out, and I realized I was in the wrong, i know I shouldn't have had an outburst, but it was really hard to control because of my surroundings and her attitude and her demeanor did not help at all after I confided in her and...

I was just escorted by security for the second time from Mercy Clermont. I am convinced due to the fact Dr. Ray was on duty at the E.R. the first time i was escorted out and today also. Yes, Dr. Ray was on duty again. Seems to me Dr. Ray is to blame... he is un-professional, has an attitude and holds his ego over his oath as a doctor. Very questionable as to him being qualified to work or serve as a medical professional. They claimed that their computer system was down! How can you claim to be a decent E.R. if you have flaws in your computer system that potentially could cause pain or death while trying to fix a "computer error"! I have a serious spine infection and was refused treatment that i have a right to have. I was extremely calm and patient while waiting for the problem to be fixed, simply reminding the nurses that the wheelchair i was in was causing extreme pain and it would be nice to speed up the fixing of the problem. This was portrayed as hostility even though i was in a wheelchair unable to move, simply sitting waiting. Then four male security and one female proceeded to my room, t2 and they said out loud he is in t2 as well as stopping my father in the hall just feet from me that they were to remove me from the premises. My father said i will take him and he did as they followed us out of the E.R. doors. Even though the hospital staff refuses to admit that they were kicking me out and refusing to treat me.The woman security even fallowed us to my fathers car to retrieve the wheel chair! I go to this same hospital every day to get I.V. antibiotics and they know how bad my pain is! I am disgusted by the behavior of the staff, Dr. Ray (er) and security. Im sure your stars will keep dropping as long as you have second rate Dr's on staff. I also know that any Dr. working at a little hospital in the middle of nowhere is usually of the lowest of pay, professionalism, knowledge, experience, ability, and last but not least was the only job Dr. Ray could get! We all know this to be true. Good Dr's work at larger respectable hospital with numerous Dr's on duty, right Dr. Ray? Good day to all the rest of the employees who have to deal with this unprofessional Dr. Ray (er)...