Tim's Computers Inc — Local services in Baton Rouge

Make sure when you come here with minor computer issues to ask for the 50 dollar sit down, because if not they are going to try and get way more out of you. I came in with a very minor issue and apparently the new guy working there didn’t know to give me an option between the $50 sit down and the $125 check in. So I just accepted the $125 future fee and left. The new guy there also said I would be contacted within a day, and I received no updates. I had to call to see if it was ready and I am almost certain they started working on it after I called, because less than an hour later I got a call saying it was done. I went to pick it up and got it paid for, and since I paid for it I asked what they did to fix the issue. In which the worker there showed me they just had to click 3 buttons, something that could have been done with the $50 sit down. I only asked about the $50 option because I overheard the owner give the option to someone who just walked in. So, when I started asking the people at the register why I never got that option, they were also confused. I respect the two guys working the register for understanding that the situation was weird and tried ringing it up for the $50 option. However, the owner, Tim, came to check on everything and didn’t agree with doing the $50 sit down. Because, since it had been in the shop for 4 days, he thinks they were painstakingly working on it for that long, when the worker showed me how easy it was. Tim also for an excuse said that it must have been busy at the time of check in, but I was literally the only customer in the store. Tim says the best he can do is $75 going up to $83 with taxes. As a broke college student this was very unhelpful for such a minor issue, and I was perfectly fine with paying the $50 sit down. When I told Tim if I had the option for the $50 sit down I would’ve been happy to do it. I also said that if it was so busy I would have been fine bringing it another time. He never responded to any of those statements. I got the first one refunded and paid the $80 dollars. Lost a lot of respect for Tim here, and hopefully they get...

I took my laptop to be repaired because my keyboard wasn’t working. After 2 weeks of no contact, I called to check on things. The repair guy said that my laptop would be ready the next day. I went in 2 days later and my laptop was not ready. The manager was full of excuses and unapologetic however he did promise to call me the next day with an update.

The next day he called me stating that they figured out what was wrong however they’d need to wipe my laptop clean. I’m not in the position to purchase another of the same value and I felt like this was my only option so I gave them the go ahead to do so.

The next day the manager called me again informing me that the keyboard still wasn’t working but that I could hook up a separate keyboard and mouse.

Today I went to pick my laptop up and they informed me that it would be approximately $200 for “fixing” my laptop and that I could pay additional money for a keyboard/mouse from them.

I felt as if though my laptop wasn’t fixed seeing as my keyboard isn’t working. I actually feel as if though I’m leaving with less considering that my laptop has been wiped clean.

While I appreciate the attempted help, because I still have the initial problem, I informed the employee that I wouldn’t be paying because my laptop is not fixed. Then I took my laptop and left. The manager called me and left a voicemail saying that he didn’t appreciate me not paying and that he’d like me to come back and pay because they fixed it by providing me a solution that works (the separate keyboard and mouse that they wanted me to pay additional money for).

I feel like paying $200 for a laptop that wasn’t fixed is clown behavior. Additionally, during every occasion that we spoke, the manager made sly comments about how the repair guy was working overtime and losing sleep to try to figure out a solution. I feel like he was trying to emotionally manipulate into paying when my issue was never fixed. My keyboard...

I dropped off my tablet almost two months ago (5/20/14) to get the screen fixed. They told me it would be an easy fix and they just needed to order a new screen and install it. The first red flag I should have noticed was when they said it could take about two weeks before they could work on it, mainly because the gentleman that was going to fix it was going on a two week vacation. So I patiently, two weeks pass, three weeks, a month and I never heard from them. I called them on 07/08/14 and the woman who answered the phone said she didn't know the status on my tablet and that they would call me back the next day. Again, never heard back from them so I called back again 07/12/14. I spoke to the gentleman that was suppose to be working on my tablet and he said that he has been meaning to call me (really?!) but that he had just been too busy. He said all he had done was search online for a new screen but couldn't match the model numbers and he didn't want to order the wrong screen and have to go through the hassle of sending it back. Totally understandable.... IF YOU WOULD HAVE TOLD ME THIS 7 WEEKS AGO! So, I have been waiting this whole time for someone to basically searching online for a screen, something I could have done on my own. I could have at least taken all that wasted time to find a different place to fix my tablet. To top it off, he said if i wanted to I could pick it up because the crack in the screen really wasn't that bad!!! I'm absolutely shocked by the lack of effort to do his job. Horrible customer service and horrible work ethic. Needless to say I picked up my tablet the next day they were open (07/14/14). The guy, Will, who was responsible for the "repairs" on my tablet handed it to me himself and didn't apologize even once....