Verizon — Local services in Battle Ground

Today I found out two things. One, I was signed up for a $30/month promotion without my consent after repeatedly declining multiple promotion offers. Two, the 128 GB iPhone 12 I traded in was entered in the system as a 64 GB iPhone 11. Even though these phones have the same trade-in value, the trade-in value I was given on my account was $200 less than what the actual trade-in value is (and what was confirmed to me the day I bought the new phone).

I went into this store on the 26th of April between 4-5pm to hand in my old phone for trade in (I got a new iPhone a couple weeks prior). The agent that assisted me pushed and pushed and pushed every promotion onto me after I repeatedly said no to multiple offers multiple times. I eventually had to shamefully admit that I didn't have a job and lived with my parents so he would stop coercing me. Today, the 7th of May, I went to pay my bill and saw a $30/month promotion was added to my account. I called Verizon and learned that it was added the same day I traded in my phone.

I understand that sales are a core component of these jobs and I empathize with sales workers (these jobs are tough and y'all deserve more), but to sign a customer up for a promotion without their consent after they repeatedly said no is outrageous. If I wanted to be coerced and given something I didn't ask for, I would go to a f*cking bar.

Now to the second issue. My phone was entered into the system as a an iPhone 11 when I actually traded in a 12 with more storage. And the more important part: my trade-in value was entered as $800 instead of $1000 even though the 11 and 12 have the same $1000 trade-in value. After chatting with multiple Verizon customer service agents, it was explained to me that a system automatically inputs the phone's info. However, an employee can manually enter the phone's information into the system and this is where the mistake can occur. Indeed, human error is unavoidable and I understand this. But after realizing I was signed up for a promotion without my consent, the phone being entered in wrong, the trade-in value being entered in wrong... it all seemed fishy to me.

I'm not typically the person to be skeptical of others, but something isn't right here. I don't know the name of the employee who received my trade-in phone and I don't know for sure that this specific employee even entered in the phone's information. What I do know is that the $30/month promotion (Verizon Home Device Protect) was added to my account on 4/26 at 6:43pm as confirmed by a Verizon customer service agent. This was at least an hour to two hours after I left the store.

It would be great if someone could please look into the actions of whomever added this promotion to my account as I imagine they are probably doing the same thing to other unsuspecting people. Billionaire companies are already stealing from the working class enough, let's not do it to each other. And I repeat: whomever I gave my phone to on 4/26 may have done nothing wrong and this person is innocent until proven otherwise.

P.S. This store has one redeemable quality and his name is Angel. Angel assisted me in buying my iPhone 14 on 4/1 and he was so friendly and helpful. Unlike Joe Schmoe who I saw on 4/26, Angel offered me promotions and explained the value of them but did not make me say the word no 47 times. If it weren't for Joe Schmoe, this store would receive a 5-star review because of Angel. This man is a total sweetie and he can slide in my...

Unfortunately, I have to give a poor rating due to my brief, but impactful experience here today. I came in due to some assistance needed with products that I had bought during the Black Friday deals purchased in Oregon. The other store I had purchased from said to come in without hesitation to get assistance setting up everything. Well I thought now that I’m in my home area and wanted to ensure I don’t set up anything incorrectly, I’d come into my local Verizon store(Battle Ground). But once I arrived here, I was quickly explained to that due to it being a different location that it would cost a fee, which I totally understand. I did feel slightly frustrated after that due to the misunderstanding and lack of information given to me from the store in Oregon that I had purchased from, as it seemed extensive to drive back to Forest Grove OR just to get help setting up their products. Especially after just spending so much money on switching carriers and products...However, my negative experience with this store is how I was addressed regarding the situation and spoken to in a way that made me feel stupid. Especially when I asked how long it takes for the bill to adjust and then inquired why it takes longer. I received a response of “there’s a billion other people with this service...” I had asked a sincere question so I could understand, since my other carrier never took a couple months to adjust a bill. Maybe because they’ve been asked that question many times by people that she had responded that way to me. But, it felt unnecessary and rude, especially to a customer. After that remark I felt bothered, yet inquired about returning accessories to which she responded right away with an annoyed tone “why?” quickly followed by her stating she couldn’t do that there either. So, everything I had asked in my short time there was quickly shot down and given no effort to even try to assist me or give alternative solutions, nor was I shown empathy to at least try to understand my situation. There was also no other customers in the store, so it wasn’t as if they were pressed for time. I’m a very understanding person, however my overall encounter here left me feeling bad about myself. I’m disappointed this was my experience with Verizon after only being with them less than a week and it being quite a difference experience than my positive experience in Oregon. I’ve never written a negative review before, but it didn’t feel right not to share my experience after the way I felt leaving here. Hopefully this was just an off day...

Almost laughable non-customer service. Verizon sent us to this specific location to get new free replacement SIM cards for our phones. The one 20 year employee had to publicly chastise the other 19 year old employee to help us, but alas....as her attitude initially relayed...she was not going to be helping us one bit. I even looked at the more senior worker waiting for him to jump in, but...nope...he averted eye contact and pretended like he didn't hear us. Cards would be $10 each and "Verizon always confuses us with a corporate store....Oh, and by the way, we have no way to access your account....so we can't help you..."

Anyway, we drove to a corporate store 40 minutes away near Van Mall and that place was loaded with very helpful staff providing excellent customer service to everyone who walked in. Anyway, unless you're going to just buy a new phone, don't waste your time going here--even if Verizon tells you to. In fact, I highly doubt their staff could effectively set up a new phone without a huge hassle and making you feel like you ruined their entire day.

As I recall, we went to this store about 10 years back and vowed to never return, so I guess I'll chalk this up to my once a decade reminder to not visit this...