Island Gypsy — Local services in Beach Haven

I used to love this store, I live on the island and been going to this store since it opened! Last weekend I bought a shirt for a BBQ, it didn't have a tag on it at the time but the girl at the register rang up another one, seemed like it was not a big issue and wasn't warned of anything. So I go home and layout the shirt and realize there is a hole in it! I ended up wearing another shirt to the BBQ and called island gypsy the next day to tell them my problem and that I would need to exchange it. Again seemed like no issue and the employee said it could be exchanged.

The next weekend I went to the store with the shirt still in the bag with the original packing, and of course the receipt (basically untouched since I purchased it). The girl at the register named Colleen said she couldn't return it without the tag on the shirt. I informed her the shirt didn't have the tag when I bought it originally and was not notified of any consequences while purchasing the shirt or when I called to inform them earlier that week about it. Colleen continued not to work with me.

I then asked for the store manager, named Bethany, and she said she could not return the shirt because it smelled like I wore it! Could someone please tell me what a warn shirt smells like and how this store bases their returns on a smell. Again, I NEVER got to wear the shirt because of the hole, so it's "smell" should meet their strict qualification. I don't think they realized how absurd they sounded, so I asked if there was anyway I could get in touch with their district manager or owner. They said they could not give out that information, not even an email. I ended up leaving with the shirt because I was not getting anywhere and didn't want to hold up the line.

I have to say I was disgusted by their poor customer service. They basically accused me of trying to return a shirt already worn and ripped by me when that is not the case. They even defended their action by saying that I personally stated "I wore the shirt" to them which never came out of my mouth, because it didn't happen! I am not sure where in customer service they were taught to lie in order to avoid an exchange/return.

Ultimately, I am hoping to reach someone directly to resolve this issue, since both Colleen and Bethany refused to give me any direction to go in. But for the meantime, if all their employees reflect the two I met yesterday, expect to be treated like a liar and criminal while they sit on their "high...

This store may have adorable clothing; trust me I am always drawn in by their cool stuff. However it is over priced and absolutely terrible quality. I have had more than one item break from there, including a $50 romper that broke within 45 minutes of me wearing it at dinner. When I then spoke with the manager about this issue, she was one of the rudest people I've ever spoken too. She did not care about my issue at all, and blamed me for the problem. She told me the clothes were "delicate" and basically told me it was my fault. I don't understand why a store would knowingly sell clothes that typically break. This women actually told me I should take the item to a seamstress to get it fixed, because she concluded it wasn't her problem. She had no concern for any sense of customer service, and spoke to me as if I were beneath her. This store chooses to sell items from clothing companies that are terrible quality. I will never shop at this store again, because I'm not going to waste money on poorly made clothing, only to have to deal with awful...

Some of the girls working in this store are discriminatory, judgmental, and snooty. I went here a few days ago with some friends and when I wanted to use a fitting room (several times), both times, one of the girls working there made me give her my small bag to hold while I tried on clothes. I would understand if this was a store policy, however, I noticed at least three women that entered dressing rooms after I did and noticed that they could bring their bags/purses that were significantly LARGER than mine. When I was done trying on clothes, the same girl asked if I was buying anything..as if I couldn’t afford the clothes at the store (since they are pricey). The condescending tone, attitude, and smugness made me very uncomfortable. I am offended that just because I was dressed casually and without makeup, that I was treated differently than other women at the store. By the way, the store was NOT busy or close to closing at the time I had this...