Arhaus — Local services in Beavercreek

I would like to start out by saying the employees here are incredibly kind. Rose and the other staff have been incredibly friendly.

However, the quality of the furniture isn't up to par for the price. We had 6 (no exaggeration) coffee tables delivered and every single one of them did not have a smooth finish (see picture below). There were marks and gouges all over every single one of them. That's 6 times I had to leave work to be home to receive a table. Think about all the PTO.

We also ordered bar stool from the company. Came in to try to check the color and couldn't find a match. Checked the picture online as closely as possible, there was no brown in the photos. The chairs were delivered and there were flecks of brown in the chair. Brought it back to the store, was told they don't accept returns there and we'd have to pay the $300 return fee. Called corporate multiple times, spoke with someone about returning it, they said "we need to talk to our supervisor and we'll call you back" and they never called us back. When I finally got in touch with someone they said, "well you're out of the return window so we can't guarantee you can return it." We had similar problems during the 4 months it took us to get the coffee tables delivered, emails would just stop being replied to.

Again, Rose and Margaret at the store here are phenomenal and I think they are wonderful. But the quality of the furniture is lacking, the corporate company customer service is poor in that they don't return calls and so on.

The furniture looks beautiful far away but upon closer inspection isn't worth the price. The store employees are lovely but the corporate supervisors are not. I have had nothing but trouble buying from Arhaus and will not be...

The customer service of this location is stunningly poor. We purchased an entertainment center in the middle of March and were told we would receive delivery in mid April. I received no communication as to the progress of the delivery until I initiated a call on around April 20. I was told that the furniture would be delivered later that week. I received a call from the delivery company and was told that there was damage and they could not deliver. The sales rep said they would ship a replacement right away and delivery would occur the following week. It did not. I had to call and email a repeated number of times. Finally delivery occurred. When the item was delivered, and unpacked (after I had taken apart my TV connections and taken apart the old unit) the team onsite said it could not be assembled based in the pieces that they had. So, they packed up the unusable pieces left half the unit in another room and left. It was another week and a day before they returned with the correct pieces and final assembly. It occurred May 24 a full month after promised delivery initially offered by the salesperson.

While I understand that things happen, the lack of communication, number of reschedules, broken promises would lead mew to advise this is NOT a place to do business with. They make you pay 100% up front, which offers no leverage on the back end of the transaction (i.e. “we have your money so deal with our incompetence”). Simply put, the price does not match the customer service one...

This is a review for Arhaus as a company and not our local retail store. Unless you are buying a product that is in stock at the local retail store or sitting in their distribution center, do not trust anything they say about delivery times. We are currently waiting seven months for a product that was promised to be in stock and would be delivered when we moved into our new home which was two months after the order date. Product was paid in full on November 10, 2024. We have been given at least four different dates of when this product will arrive. We are still waiting…. We have been told that the product would be ready to be delivered early April 2025, April 13, 2025, at the latest May 31, 2025 and today they have told us at the earliest time that the product would be in stock in the United States will be June 10 2025. The product was ordered on November 10, 2024. This is for side dining chairs. We have spent a significant amount of money furnishing our new home with Arhaus furniture and I will never do business with this company in the future. For what we have received so far, the quality of the product is good but this company is highly unethical and will tell you anything to try to appease you. Again, unless this is a product that is in stock at your local store or guaranteed to be sitting at your local distribution center, I would not purchase from...