Helzberg Diamonds — Local services in Beavercreek

I purchased an engagement ring and 2 wedding bands, that I had soldered together, from a jeweler that is going out of business. The salesperson who sold me the rings moved to Helzberg. I contacted her because my rings had become unsoldered. She told me to bring them in and they would solder them back together. I brought them in on June 26 and they said they would be done by July 10. I called on July 5 and talked to the salesperson I knew and asked about the status. She said she talked to the jeweler and he said they would he done by July 10 because he never missed a deadline. She called me on July 8 and said they can’t complete the work. She said because one of my bands had emeralds, the rings could not be soldered together. My band had Tsavorite stones, not emeralds. Also, they had previously been soldered together which I told her, and she already knew. I came in the afternoon of July 8 to pick up my rings. I was told that they also didn’t want to work on my rings because they were custom and couldn’t guarantee their work. This was confusing to me because she knew they were custom, because she sold them to me. Also, why does that matter? I have taken jewelry that was purchased from other jewelry stores to new jewelry stores to have them worked on and it was never an issue. Basically, I took my rings to a jewelry store and left them for 2 weeks for nothing. The jeweler does not know the difference between an Emerald and a Tsavorite stone. And, they don’t want to work on jewelry if you don’t purchase it from them. I will not be going back to Helzberg and have taken my...

We had a pair of earrings that we were returning because the 300 dollars we spent on them were not worth it considering the dimonds were so lose they always felt like they were going to fall out. With out work schedules I was not able to go until close to closing time. I called them and chatted with someone who said to come in and they would help get the earring returns, he said “we are here until 9” I knew I would be cutting it close but I arrived and was at the door at 8:49 pm. Close, but I made it. When I got to the door it was locked and the lady that was inside walked over and said “were closed” I politely said “oh I thought you closed at 9” she said “yeah but I closed already”. Then I also told her how I was just on the phone with someone 10 mins ago and they said to come in again she just said “yeah we’re closed”? Then I asked her name and she walked away from the door. Not sure why I rushed all the way there. I called for that exact reason!!!!!!!’ She was completely rude and honestly she didn’t know why I was there, could have been there to buy a very expensive item for all she knows. She just seemed like a lazy employee who only cared about closing up. Now I have to go back today but I will probably go to the different locations because I feel like if I run into that girl again she will just be problem after problem. She was the larger sized aferican American. Was not able to...

I know I know. "Can't trust a 5 Star Review". Trust this one. My fiancée and I had already been shopping for wedding bands online and had just been to a jewelry store that was a little too pushy. We hit up Helzberg because it was 10 minutes up the road and we found exactly what we were looking for. Guys, when you're buying a wedding band or an engagement ring, the idea is to "know your boo" and get her something she will be proud to show off. You might be watching those price tag numbers but if you're there already then she's worth it. We worked with Charri to get the right match and fit. Frankly, every staff member was charismatic and super helpful (thus the 5 star), but Charri was our salesperson. She was hilarious, enthusiastic, and knowledgeable. She took care of us, and kept us informed of all our options. We could not have asked for a...