Goodwill Industries of the Columbia Willamette — Local services in Beaverton

I recently purchased a Stereo Receiver and Subwoofer from this Goodwill. Before purchasing I asked the attendant at the register what the return policy was in case the equipment was defective. She replied that within 2 weeks I could return the items with the receipt and price stickers on them and I would get a full refund to my card, if it was within 30 days it would be a store credit. Knowing that I was taking a risk purchasing stereo equipment at Goodwill I felt that I was covered by the policy I was told.

Well I went home and tested the equipment and shocker, both items were broken. I returned to the store to return the items and the attendant politely told me that I could only receive a store credit. I explained that I was told differently when I purchased the items and had I been correctly informed by the Goodwill employee I would have never bought the items. She was kind and called the supervisor to the front to speak with me. This is where things got worse.

I explained the situation to the supervisor and she decided that smurking and telling me that their policy was to give back store credit would fix the situation. She gave no apology and assumed that I was wrong and had heard incorrectly. She did not apologize nor acknowledge any remorse for her employee's mix up nor did she try to mend the situation at all. She continued to end the conversation from there and gave the previous attendant gave me store credit.

Needless to say I was frustrated. I have no need for $80 in store credit that must be used in 30 days. This policy was incorrectly given and the lack of customer service and empathy given the situation was offensive. Avoid this goodwill if you value service where you spend your money.

On a side note. They are in a somewhat nicer area of town and often have outrageous prices on their items that are in line with brand new retail prices. I have never received proper service and have been especially disappointed when I have any need as a customer outside of...

Great store but awful management. My family was harassed and discriminated by one of their employees named Cindy. One Sunday evening after cleaning our garage and donating everything, my boys ( age 13 and 10) came inside the store. They were looking at sporting goods, I was in the same aisle this person comes up and asks where are your parents? I said I'm the parent. OK she left. Then they were looking at books while I was looking at shoes, she comes up yelling at us! Your kids need to be with you at all times? This is the store policy! I asked her what's wrong and if they are doing anything wrong. She said no but since it's their policy they need to be with me at all times. 2 ft away seems to be not close enough. I asked her to see the a written policy, she said they don't have one. Then she tells me I'm a trespasser and need to get out from their property. Store manager Chris was working on the floor, she went up to him but he never told us to leave. She comes back as we are leaving, line of people at the register and yells at us again '' get out from our property, you are a trespasser and not allowed at any Goodwill in oregon! Your picture will be taken and posted in front of our store ''. Total humiliation and discrimination. I called the store manager the next day to ask him what happened, why he was there and didn't stop her for, what did my kids do wrong.... He replied '' well she said they weren't with you at all times ''. That's it.

Cindy... No Maan you can't treat my family like this. We didn't do anything and this case will go to corporate. Cindy and Chris that's their names, store manager Chris and Cindy is...

I realize that Goodwill does good things to employ people and needs profits to grow but to what extent? Recently the prices of many products have gone beyond even retail pricing and this just shows a bit of greed in my opinion. After all they do get those items for free! Articles of clothing can be found at Ross for less. Pentium 3 computers are not worth $175! The customer return policy is the most unfriendly retail policy I have seen. 2 weeks, in store credit only which expires in 30 days and AT the same store? If they more effectively priced their goods with some competent people. (raise some prices on some things but bring the prices on others) they will spend less time and money shuffling goods from one store to another or to the wholesale outlet aka "the bins" that do not sell due to...