DICK'S Sporting Goods — Local services in Bellevue

Absolutely cannot recommend shopping here based on what I experienced to be one of the most awfully sub-par support interactions, appearing aimed at getting rid of the customer and dodging responsibility.

I bought a bike for my daughter, including Dick's protection. On the 3rd ride the rear derailleur fall off while cycling for approximately 15 minutes. We had just bought the bike days before to cycle the weekend and had never fallen - at worst just bumped the front wheel.

Brought it back to Dick's and I asked the cashier if I could speak to the manager and listened as the cashier had to list all the things he had tried to tell me, and yes I still wanted to speak to the manager before the manager would finally come down.

When the manager of the store decided he'd came down he said without bothering to walk up and inspect the bike it was fall damage and anyway they'd only exchange bikes for color within 24h and would not accept the return of what I saw as a defective product.

I wanted to know where I had agreed to no returns. I was told because Dick's bike team had checked it out I had agreed the bike was in perfect condition. That was not my question, and I said I couldn't agree a latent defect was not there. He just repeated I had agreed it was in perfect condition and again I said I cannot confirm their checkout was perfect.

After not actually answering my question and just repeating his mantra that because there was a Dick's checkout the bike was perfect he told me he was going to deny me service.

The manager then repeated several times he would deny service cutting of several attempts from me to communicate. When I was finally free to do so I asked why, and he said because I was not letting him complete his statements and would not listen to him. Absolutely amazing. How is a customer supposed to deal with something like this?

He then claimed the safety checklist had a clause where I agreed to no returns and I had signed it and I had to file a claim for which I should probably have to leave.

I left but realized I still had not seen the part where I agreed to no returns so turned around and asked for the manager again to ask for this.

He said he could not give me, or show me a copy as it was in electronic format. I said I'd accept that but he said he could not give or show me anything but he would ask for a copy for me. But he would not let me know when he got it. I would have to call or visit. I asked if he could please give his full name and a number so I could follow up.

He refused to give my his name or number, when or even if he'd get the copy. He said he'd refuse to put down anything in writing. Even the store's number. He said I had his first name and he refuses to even write down the store number I could google it- it was public information. Then he said he had something to do, turned around and walked away.

I called insurance - they refer me to the manufacturer. Dick's phone support is trying to help me resolve the issue and I am following with another branch of Dick's who's stepped in and is...

I have never felt so unwelcomed at a store until today. The associate that checked us out is named Colby, he’s extremely rude to both my husband and I. He did not seem to want to be there and was very condescending. On Friday 9/1 I placed a canoe and two paddles for pick up. Unfortunately, each of my paddles were cancelled separately so I got two codes for $10 off for future purchases. I tried to order different paddles online with these codes, at first both the codes work on one transaction but then my screen refreshed and then neither of the codes worked!!! :( We went to the store Sunday 9/3 to pick up the canoe and decided to just buy paddles there. We also picked out a life jacket for my husband since the one I ordered online might not arrive on time. During check out I asked for the order and Colby told me it might take a while for the canoe to come out. So then we ask about the return policy and he told us if we use it we can’t return it, kayak, life jacket or paddle... I just wanted to know if it’s 30-days and if the canoe is defective can I return it… He didn’t tell me any of this but instead he thinks that we’re gonna use it and then return it. Then I asked him about the coupon codes, since my order was cancelled twice can I use them both? He was not so excited about this part. He looked them up and said they both work but I can’t use both coupons in one transaction. My husband asked if it can be on separate transactions. He then proceeded on ringing the paddles up together so we asked if he can separate the paddles on two transaction. He was very annoyed at us now, it was very clear on his face and tone, he even rolled his eyes at us. He didn’t want to do it and questioned us why. We asked if he can just do that for us, but he was persistent and did not want to do it until I told him that I might return the life jacket if the one I order online comes on time, hence why I asked about the return policy. I told him if the codes worked, I would have ordered online. My husband was upset at this point. We decided to make it easy on him and didn’t get the life jacket. He got to the second transaction and had to call someone to inputted a code just for this transaction. I asked is there something wrong with the code? He then rudely said he’s giving me more than a 10% discount he can’t do it without a code. I’m sorry, how am I suppose to know that? You didn’t need it the first time. My husband asked to talk with the manager and he tried to stop us and tired to make us tell him why we wanted to manager. We told him we want to directly talk to the manager. He told us they’re too busy and can’t talk to us. My husband said he want to talk to them. He was reluctant but finally she came out. My husband gave his two cents and we left. Never coming...

I went to purchase a Kayak here after my friend had a positive experience purchasing a kayak here. I had the complete opposite. I came in and knew what Kayak i wanted. I found someone who i thought would be able to help me be fitted for a paddle and provide insight of what else i my needed for the kayak (a whistle, dry bag, so on). Well, he didn't provide any help. Pointed me to the where the paddles are located (which i already knew) and I explained that I wanted to know which one to get based on my height and the kayaks width. He didn't know so I asked if he would see if anyone else working knew.. he did and came back to tell me a simple measurement. Didn't offer to go help me find the right one after I had asked. Instead I went over and pushed a huge cart of items to return out of the way. Items were hanging off of it and it was difficult to move. After I figured that out I wandered the store to find someone to help carry the kayak up front. I did and he had attitude as well. I asked him again about the paddle situation just to see if he knew more. He replied with "I already heard someone talking to you over the intercom system". But that guy didn't help so thats what I am asking you again. He carried the kayak up front with attitude for every question I would ask and every comment he would make. I went to check out which was fine and the man working the cash register asked if i wanted help out with the kayak which i did. The same unhelpful man from the start helped me out and he was not pleasant doing so. Didn't stay around to help put it on the car just left. I am the custom here and its the sales associates job to be helpful and treat customers...