J.Jill — Local services in Bellevue

Very rude store associates. My wife and I went there on Dec 16th 2019. We were the only customers at the beginning, it is very usual that when you are looking at the cloths some of them might come off partly from the hanger (not falling on the ground though). One of the store associates came to us immediately and said: "can you put back the cloth that you torn out of the hanger?" It was the first time in my entire life I have seen such a thing. A few seconds later, the other store associate ran to us and asked: "did you lose a hanger?" We were surprised again! The store associate was referring to a pair of pants that we took from the rack to try on but did not take the hanger with us. She asked us to take the hanger with us, because they do not want to lose a hanger, I do not think the hanger would have been lost though because it was on the pants rack. I am not going to ever come back...

JJill shipped a package of sleepwear, and charged me for it on Jan. 8th via FedEx. Delivery date was Jan14th, then Jan 21st. It arrived at a FedEx location 30 minutes from my home on Jan19th. I haven’t received it and delivery date was changed to pending. My review is for Mark at JJill “customer service”. He said there was no one who could help me and I could receive a refund if I hadn’t received it on the 27th. I couldn’t speak to a human at FedEx and frankly, I didn’t speak to a human at JJill either. I’ve spent thousands of dollars at JJill, but I’m done with them. I won’t spend another dime at JJill whether I get the...

I've never shopped at J. Jill until this first visit in January 2022 because their regular collection as merchandised appears suitable only for taller people but I just realized they have a petite section both in store and online which is now somewhat rare. It was end of winter and they didn't have much in stock but I purchased a rose colored embroidered cotton tunic that is now one of my...