UNIQLO Bellevue Collection — Local services in Bellevue

Today, Wednesday 2/19/2025 around 6:30 pm, as I was walking in the Bellevue UNIQLO, I saw a handicapped young man (probably in his 20s) with a UNIQLO bag full of garments struggling with his walking stick trying to walk out of the store. Before I could offer assistance, he managed to stabilize himself and walked out.

Somehow, the store's alarm was set off. He heard the alarm and stopped looking very confused. Two UNIQLO employees rushed to help him and the store manager was the third employee who also quickly got to the scene. I watched the three UNIQLO employees got each garment out of the bag to investigate the problem. I also saw a brand new receipt being pulled out of said bag and was carefully examined by one of the UNIQLO employees. They couldn't figure out what triggered the alarm, so the manager invited the young man back to the cash register to resolve the issue.

I followed them and overheard that UNIQLO's checkout system possibly did not read one of the garment's RFID chip when he was checking out, which set off the alarm. So, the young man decided to pay for said garment. I saw him pulled out a payment card. So, everything should be good now right? No. It was only the beginning of a nightmare.

As the handicapped man struggled with his walking stick trying to exit the store with feelings of confusion and embarrassment, the manager of the store aggressively stalked the man like a tiger stalking its prey, crouching and hiding himself behind the store's racks of clothes trying to catch the handicapped man redhanded of something... But nothing happened. The handicapped man walked through the alarm system and no sound was made. He was innocent, and rightfully so because HE PAID FOR EVERYTHING. The problem was RESOLVED. So, why did this male manager act this way?

All evidence pointed to the fact that the handicapped man posed no shoplifting risks to the store whatsoever. His actions proved that he was a customer! Additionally, he struggled to walk let alone run. Mind you, one of his hands had to hold his walking stick at all time. Shoplifting was probably the last thing he would ever do. Given the same circumstances, a healthy shoplifter would pose much greater risks because they could just run or keep walking. And that awful manager would have been able to do nothing. Yet, the handicapped man was treated like a convicted criminal.

To make matter worse, the handicapped man was racially profiled because he was a person of color and the manager was white. Sir, you're working for a Japanese company, yet you still have room in your heart for racism?!!

One of the worst shopping experiences ever and obviously I would never return or shop at that store again. To whoever reading this with authority to do something, please investigate and proceed with disciplinary actions against the store manager and possibly consider...

I absolutely LOVE Uniqlo! With my ever-changing wardrobe, I am so thankful that Uniqlo has various clothing options available, from basics to high fashion collaborations. I swear you will always have a reason to visit Uniqlo. HOWEVER, I will say Uniqlo has (for me and my husband personally) one of the worst customer service systems I have ever experienced. The first experience we had was when placing an order for one of the Uniqlo U drops. We were unfortunately sent a completely different person's order and when reporting it to Uniqlo's customer service they informed us that we would need to help them redeliver the package that was originally delivered to us and that we would not be able to receive the clothing that we had originally ordered as it was ALL sold out. The second and most recent issue we had was for a pair of trousers that we were also purchased from the Uniqlo U line. While attempting to get the trousers hemmed we were informed that we could not proceed as the order pick-up was not processed correctly by a staff member so our order was unfortunately not in their system. The M.O.D attempting to help the situation seemed very unsure as to what to do, so we decided to reach out to customer service. When we contacted customer service they told us they'll ask the Bellevue management for clarification and that they would get back to us as soon as possible. After several days of them not responding we sent them a follow-up email checking in. The next day (after still not responding) they ended up refunding our order for the trousers. Since we still had not heard back from them, we emailed them asking if we would be able to get them hemmed as that was originally what we wanted to do and we got a random reply saying that if you can always get your items hemmed they just will not be the same as when you purchase them. Seeing as this is somewhat of a recurring problem I can only imagine the staff's frustration whenever trying to help clarify normal processes. I do hope this gets better as Uniqlo is still one of my favorite places to shop and of course there is always room for...

TLDR- Bad horrible online shopping experience. I wouldn't trust Uniqlo with any online ordering

Ordered jeans, to be shipped to the store since they didn't have the right waist size. The online purchase itself was pretty easy, no issue, and I got confirmation email right away. One problem I noticed was that there's no ETA on the shipping so that's kinda weird but I shrugged it off at the time.

One week passed and I got an email saying that it had arrived in the store and here's the funny part: it said I must pick it up within 7 days else they'd have to return it. Well here are my problems: Nowhere in the original confirmation email or during online purchase flow saying that I must pick it up within 7 days I had a 10 days trip starting the next day and there's no way I could pick it up before I came back.

I emailed the customer link telling them to keep it for couple days later but the only reply I got was they would email the local store and hope that the store keeps it longer. Well that's not very reassuring... Also asked how I could verify on pick up day that it's still there- no response.

Finally after I'm back to town I called the online number asking the question whether it's still there / whether I could pick it up. Surprise surprise: They didn't know the answer!! First I was told to go anyway and see if the store still had it, but I lived an hour away. Then the customer service told me she'd try to reach out to the store and called be back but that never happened. There's no public number for the local store either and that's very frustrating.

So I braced the traffic and rain anyway hoping it still had it, and thankfully it did. I gave a star for the products they carry, and another star for the store still keeping my order.

I have never had any issue with any online purchase (ship-in-store) with any store and it's very disappointing that a store the size of Uniqlo doesn't know how to properly do basic customer service like this.

The email address is "WeCare@..." but doesn't feel like that's the...