lululemon — Local services in Bellevue

Annan and Kyle are professional and took care of me very well. I needed 2 ABC joggers with modification within a week, Annan was helping me and promised that they could meet the timing, so I purchased them, one in stock and the other was going to be shipped to the store. On my return to pick up the 1st pair after the hemming, I found that it was modified too short, and this was no one’s fault.

The 2nd pair arrived at the store, I was explaining how I wanted the 2nd pair to be modified to avoid it being too short again, but the girl helping me that time was impatient and not listening. She also refused to expedite this hemming for me, which forced me to told her Annan's promise or else I wouldn't have made any purchase at all. She expressed her reluctance, and said "We rush it for you!".

When picking up the the 2nd hemming, it was expectably even shorter than the 1st cus the girl didn't listen. Fortunately Annan was there and I told her the undelightful experience last time; Annan offered me a free exchange. This offer was really pacifying, but I couldn't wait any longer, so I took the 2nd pair with me.

A week after, I found they were really too short, I came back for Annan's exchange offer, and met Kyle. I very briefly explained the context to Kyle, and he started the exchange without a word. Then he did a very detail-oriented measurement for this 3rd hemming, he listened and communicated.

Annan was understanding and caring throughout the process, she supported my needs. Annan and Kyle really provide topnotch...

I had an upsetting and discriminatory experience at the Lululemon Bellevue Square location on 2024/12/24. I went to the store around 3:25 PM to process a return. While the customer ahead of me was able to complete her return quickly using a return barcode, my experience at register 6 with a white female educator (ID: 99994000188977) was entirely different.

Despite having my barcode ready, she refused to scan it at first and insisted on manually searching for my order in the system. When I questioned why she couldn’t use the barcode, she ignored me and continued searching. Even more shockingly, she demanded a government-issued ID, despite the barcode being sufficient for the return. After I repeatedly insisted that she scan the barcode, she finally did—and it worked instantly.

For additional items, she again refused to scan my barcode initially and kept questioning me about when I purchased the items. Only after further insistence did she reluctantly scan the barcode, which worked without issue. The entire return process took over 15 minutes and was conducted with an attitude of indifference and arrogance.

I felt humiliated and disrespected, especially when comparing how smoothly other customers’ returns were handled. This treatment seemed discriminatory, and I left the store feeling extremely disappointed in Lululemon's service.

I urge management to address this issue seriously and train their staff to treat all customers equally and...

I walked into this store to place a hem order on Aug 11th around 5:15 pm. The lady who I had to deal with for placing the hem order - was extremely rude. Despite me responding in a calm & respectful manner she got aggressive & ruder throughout the experience. Throughout the whole time - it felt traumatizing. Many thoughts are crossing my mind - at that moment. Why should a person ever treat someone else with such a level of rudeness & disrespect. May be she was having a bad day? But, she was conversing cheerfully with people around her. After finishing the order, I took time to analyze the situation. I could then sense that this is that deep rooted racism in her enacting.

While the experience did let me down, I thought I should move on as I am done with placing the Hem order. There is just too much dirt in the world - to dust off & move on.

But, a thought did cross my mind. This is the very area that we live in! What if, in future, this happened to my wife, or my daughter. If I don’t condemn this situation, if I don’t confront this harsh reality - I would have left the door open for this to happen to my family in future. So, after giving it a bit of thought, I decided to ensure that this situation doesn’t repeat & that the person is treated for her illness. So, as the first step - I notified the store manager - Sarah about this & keeping a record of the...