RH Outlet Bellevue — Local services in Bellevue

My wife and I would give RH outlet store in factoria 4 stars out of 5 for furniture quality and pricing, and for sales staff expertise and courtesy. Unfortunately RH recommended a delivery company called Pacific Express that soured us on the RH experience, and who you should avoid at all costs. Here’s our story:

We told Pacific Express that our house is under construction and that we would appreciate a delivery time that was close to accurate so we don’t have to sit in a cold empty house all day waiting for our new RH table. Now we HAVE been sitting in a cold empty house all day, waiting. Plus we moved all our construction trucks for easy mover access, and Pacific is so far a “no show”. Delivery is for a Restoration Hardware table. Pacific Express was one option presented by the restoration hardware outlet store. I have spoken with the PE office twice and they changed their story from “you are first, they are on their way to pick up the table” (3 hours late) to “our afternoon shift just started, our team has work in Seattle first, then they will call you when they pick up the table for delivery.” This is all now FOUR and 1/2 HOURS after the start of the scheduled delivery window and they are still doing other deliveries first. We are frustrated and disappointed with the service, and with the office’s poor problem resolution skills, communication, and unhelpful attitude. I’ve asked twice that the movers call us to communicate, the office said they would have the movers call, and still no word at all.

My advice is that you use a different mover than what RH recommends. Life is too short for flaky vendors with unhelpful attitudes. At this point I’m not even confident that the table will be delivered safely (judging by their other reviews), so stand by for additional reviews if Pacific Express...

Summary: Lynwood RH Outlet: Low-rent, Low-class, Unhelpful & Surly Employees, Poor Product Selection Redmond RH Outlet (closed): Great location, Knowledgable Staff, Helpful Folks, Great Selection Conclusion: Save your time. Avoid this low bottom experience. Shop elsewhere. Note: a lot of the positive reviews here were migrated from the Redmond Outlet that was closed and do not reflect the operation at the Lynwood location. Details: We like some of RH's furniture and have purchased from: the retail stores, online, and at the Outlet (when it was previously located at the Redmond location). The Outlet at the Redmond location was very consistent--the service was good, large selection, and the pricing matched the condition of items. Since the Redmond location closed, we've been to the the Lynwood Outlet three times--and it is nothing like the Redmond Outlet. The location is low rent in more ways than one. We are amazed Restoration Hardware has the company name on the front of the building. We wonder if the previous employees at the Redmond location weren't willing to drive to Lynwood, as none of the employees at Lynwood locale are from the Redmond store. At Lynwood, the folks are neither: helpful, knowledgeable, nor gracious. We asked some basic questions; none of the folks seemed to have any product knowledge and provided no answers. The selection at the Lynwood location is also both small in quantity and consistently in poor condition. Last note: if you drive here and live elsewhere, make a pit stop elsewhere. Even though it is a retail business, customers aren't allowed to use the restroom--it is for...

I don't normally leave reviews for a store, but I had to after going through one of the worst shopping experiences at this store.

I bought two sofas from RH Outlet, and went with their recommended delivery company. The sales team was friendly and helpful at the time.

On delivery day, my sofas arrived in a truck with no protection, wrapping, or boxes. I didn't notice this at the time, but the inside of the truck was extremely dirty, and the back/sides of the sofas got smeared with oil and grime. Additionally, the back of the sofas were in contact with the side the truck, and got ripped during the transit.

Unfortunately, I didn't notice the damage/grime on the sofas until they were moved into my home. As soon as I found out the damage on the sofas, I called RH Outlet, but it took a while to get in touch with someone who could take action about my situation.

I called several times before connecting with a manager, but this person was extremely unsympathetic. She blamed the delivery company for the whole experience, told me it was not standard practice to wrap furnitures before shipping, and refused to provide any repair or replacement options.

I also got in touch with the delivery company owner, but they ghosted me after a few back-and-forths on the repair, so I was never able to get in touch with them again.

I'm now stuck with two sofas that I paid full price for, that are in worse-than-used condition, with no recourse. Please take this kind-of post sales experience into account when shopping...