Red Robin Gourmet Burgers and Brews — Restaurant in Bellevue

I've come to this Red Robin, SEVERAL times. Usually the staff is very friendly, welcoming and accommodating. Unfortunately, I had a situation with one of the servers yesterday that left me gobsmacked. I do not know her name, but she has long brown hair (Was in a pony tail) and a bit older. She affectionately calls everyone love, baby doll and so on and so fourth. Because of this kind hospitality I was appalled to see her seemly kind demeaner FLIP in an instant, nearly bringing me to tears.

Here's what happened, around 12 pm, I came in with my two younger sons and elderly mother. For a early mother's day lunch. We placed our orders, and I ordered the TURKEY BURGER with swiss. It's the only thing I've ordered for over 20 years. I know my order. A bit later our server places our items on the table and asks if everything looks okay. At first glance, everything looked great. I went to cut into my burger and noticed, it looked a bit funny, and inside appeared to be chicken with brown sauce?

So I kindly called over the server and said "Hello, Is this the turkey burger?" She stands there for a moment, looking at the plate. Takes a step back and says "I actually gave you teriyaki chicken" I said "Oh I ordered turkey" She replied with "I didn't hear turkey I heard, TERYAKI" She walks towards the kitchen with an annoyed look on her face and that sweet southern charm was gone. She stands by the front end of our table (we were at the circle table) and with a condescending tone says "You SHOULD have said Turkey BURGER" The look on her face and tone of her voice not to mention people looking our way was embarrassing. So I replied "I did said TURKEY BURGER, ya know what - Never mind I don't want it anymore" and this time I matched her energy, while in shock and nearly in tears. Not to be dramatic but the way she said it was very unprofessional and hurtful. You do not speak to your guests like that, even if it had been "my fault".

She then goes "No, I'll remake it for you....sweet heart"

I didn't want the meal after that, but I didn't want my mother to feel bad, so I picked at it when it arrived. For the next several minutes as I "ate" she kept coming by, as if she was worried, either that I was going to report her or not tip (which even though she was rude, I did). She did apologize a while later, but it didn't feel authentic. Coming by once to say "I'm sorry" and when I asked for a box (for my son) She then told me she wanted me to have a great day but it was a too late for that, as again. There was NO NEED to sit there and berate me in how I order my food in front of a dining room full of people, when it was her that heard it wrong.

She did however comp my meal at least it looked that way but honestly. It didn't even matter - what was supposed to be a nice lunch out with my mother and kids was ruined.

Needless to say, mistakes happen, but to treat a guest that way is inexcusable. I truly hope, she learns from this experience and treats people with the respect they deserve moving forward because there was absolutely no need to treat...

I always get a bonsai burger, which I love. It does seem to be shrinking, though. I prefer to order in person than on the table tablet, but in doing so, I had to wait quite a long time for someone to take my order. She kept repeating "I got you" without really listening. Although I said I'm not really a fry fan and was getting ready to order a salad, she insisted that I'd love theirs, and if I didn't like them, she'd trade them out for something else no problem. I said I'd try. Someone brought a plate of fries immediately (I think I said I was hungry). They had the texture of old fries that were left to go cold, then maybe dropped in the fryer for a minute to heat them up. They weren't crisp at all. I was hoping I'd like them. I didn't. After getting her attention, I told her I wasn't a fan and that they tasted like they'd been sitting awhile. She said, "Really? EVERYbody loves our fries" and offered to have them redone. I told her that no, I would just prefer something else. She said ok with that kind of tone one uses when they don't understand but figure they'll respond anyway. She quickly picked up my plate and walked away while saying ok, never asking what I wanted instead. About 5 minutes later, I saw her walk near and called her over to ask if she'd like to know what I wanted instead of fries. Her response was 'sure'. I ordered a salad with romaine instead of their salad mix (allergic to iceberg). Meanwhile all comments were puncuated with "I got you"s. The burger was ok. The salad I was brought had no romaine, and it was just literally quickly dropped at my table. I found nobody walking around to ask for one with romaine while I ate my burger, so I just didn't eat the salad. Nobody came to see how things were or if I needed anything else once I had my burger. I could understand it if it was busy, but it wasn't. It was around 4pm. I was able to pull up my bill on the tablet and left cash. I've not ever experienced that level of (dis)service from any RR, so I acknowledge it's either just that location, or it was just a bad day. It wasn't just my server, but it appeared everyone working just did the minimum at best, as far as customer service went. This was definitely not a reflection of dissatisfaction with Red Robin as a whole. I will probably not choose to return to that...

My daughter and I eat here regularly. At least once a month. We had an experience recently, that didn't and STILL doesn't sit well with me. We both ordered entrees, as our waitress was refilling my iced tea, and pushing for me to leave a tip larger than 10%, which is tacky in itself, she was literally spitting in my daughter's meal as she was telling me this......... I didn't feel comfortable with that whole interaction. My landlord was appalled when I told her what happened and she called and asked to speak to the manager that night, she never received a call back, so I went in person to tell the manager about it the next day. He apologized, and told me he would be "training the waitress further". I have worked in customer service I'm the past, I'm now an educator. Simply saying he will talk to her, after I told him I was a loyal customer, hasn't sat right with me, so I'm leaving this review here........ 1 star bc as a loyal customer, frankly I don't ever feel like going back there, as I was offered NOTHING as incentive to continue dining there. Whether I was a loyal customer of not, after an experience like that, I would think that they would at least offer to comp the $45 I spent on dinner for my daughter and I that night. Not only was I NOT offered a refund for my meal, I wasn't even offered so much as a FREE ICED TEA on my next visit. I'm not one to go around begging for things to be given to me, but seeing as they are in the business of creating a happy, fun place to dine, I was left with a bad taste for the entire franchise after that. We haven't been back since, and quite frankly, I think my days of treating us to dinner and dessert there once a month are over. It showed NOTHING for their loyalty to frequent customers, nor doing anything to give me incentive to keep frequenting that establishment. Just a warning to people who dine there often as I used to. They DONT CARE about customer retention. I'm...