The UPS Store — Local services in Bellevue

I have no clue how this place got any bad reviews!?! I've been using them daily for 8 solid yrs& i have literally known every single employee during those yrs. They go WAY above and beyond for me and always have... Of course, I'm super friendly to them and I speak to them like human beings, but I've witnessed ppl be heinously rude to them. They never lost their temper with the rude customers, either. I did, however. These ppl are saints. If I'm shipping something important, i ONLY trust UPS Factoria. It's always on time, they never have ever lost a pkg of mine. I mean, they treat me like family. That's why I spend the money on a box there. Are they the very cheapest place in the world? No, but you get what you pay for in the mail world. How important is your stuff to you? Mine's important so it's nothing less than UPS Factorja for me. Always the best. Id give this place and every employess 10 stars and a vacation if I could. Use them. You...

I've been coming here for a while and the owner and staff have always been super helpful. They provide many services besides UPS saving me a ton of time and effort. I've had passport photos taken, notarized documents, scanned, printed, and shipped everything from tax documents, perishable food, lithium ion batteries, even a snowboard. I generally don't write reviews but felt I had to after all the years of excellent service. Having worked in customer service for many years myself, I can empathize with that they go through. I've seen some pretty unpleasant ones stroll through here. Just the other day, a customer expected them to package their amazon return for free. Boxes, bubble wrap, and packing peanuts all cost money. It's a place of business that does it well, people need to stop treating these places like their...

OVER PRICED AND DOESN'T FOLLOW UPS POLICY

I went to this store to ship a barrel for my rifle, which is a non-serialized and inert metal part that anyone can freely ship.

The store owner asked what it was and as soon as I said it was a firearm part he immediate told me he couldn't ship it, as he wasn't "licensed" to ship "hazardous material".

You do not need a license to ship a gun barrel, it is an inert piece of metal, and it is not hazardous material. Regardless, UPS policy states you are allowed to ship firearm parts and even whole firearms if you so chose.

I tried to explain this to him but he did not understand, nor care to understand.

I said fine, just package it for me - he wanted $20 to package an 11.5" barrel.

I ended up dropping it off at another nearby UPS store who shipped it...